Pan Pacific Hotels and Resorts delivers distinctive hospitality and extraordinary service around the globe, with signature experiences designed to delight business travellers and guests
An innovative force on the global luxury hospitality stage, the brand is poised to enter a new era of hospitality with a vision of sincere brand service commitments and modern and thoughtful design of new flagship properties.
Pan Pacific Hotels and Resorts goes above and beyond to serve guests at its properties around the world, with a “Sincerely Yours” brand service commitment that fosters trust and ensures guests feel well looked after from the moment they step over the threshold to the time they check out.
Another cornerstone of the brand’s positioning is “Graceful Luxury”, which encapsulates a gracious, genuine approach to hospitality that encourages guests to return time and again. This applies to every detail of the guest experience, from knowing guests’ preferences ahead of their arrival to delivering a fond farewell when they leave, plus special attention, thoughtful amenities and signature programmes throughout the stay, including the Pan Pacific Ambassadors, Sleep Experiences, and Pan Pacific Celebrations.
Welcome, sleep and celebrate
Charismatic and heartfelt, the Pan Pacific Ambassadors welcome guests sincerely and build meaningful relationships to attend to every need. With their extensive knowledge about the property and destination, they are able to provide discerning, thoughtful recommendations that help guests get the most out of their stay, whether that’s curating an exceptional excursion or arranging a romantic dinner for that special someone.
A good night’s sleep is essential for business travellers, and Pan Pacific Hotels and Resorts has built this into the fabric of its brand promise with signature Sleep Experiences. To enhance the quality of guests’ sleep, the Happy Sleepers programme is available to Club and Suite guests and Pan Pacific DISCOVERY members of Platinum tier and above.
This initiative takes great care to ensure the quality of the bed, with box spring mattresses and goose down bedding ensuring guests enjoy a restful slumber. The programme also features a pillow menu; sleep-friendly food and beverage menus that incorporate items such as warm milk and chamomile tea; special services to promote sleep from in-room meditation and yoga programmes to pillow mists and room scents that calm body and mind; plus relaxing bath experiences and reading materials to help guests unwind.
With a passion for excellence, Pan Pacific Celebrations helps guests to commemorate important moments, from life’s markers such as engagements, weddings and anniversaries to significant business occasions from signing ceremonies, client appreciation events, retirement farewells and company parties. Expert event managers are on hand to personalise events according to guests’ requirements, from securing the best tables and curating inspiring menus to organising tailored packages and securing unforgettable entertainment.
In addition to focusing on the core brand principles that distinguish Pan Pacific Hotels and Resorts in the luxury hospitality market, the brand is also focused on physical growth with a fleet of new openings and major refurbishments.
Opened in summer 2023, Pan Pacific Orchard has revitalised Singapore’s iconic shopping street. The stunning design by WOHA Architects features four seamlessly connected stacks – Forest, Beach, Garden and Cloud – that bring the natural environment into the hotel, with landscaped atriums and biophilic zones for a resort feel. Signature restaurant Mosella, meanwhile, presents Mediterranean cuisine with a Peruvian twist, a first for a Singapore hotel.
Another new opening is the highly anticipated Pan Pacific Jakarta, due to open in mid-2024 in the prestigious mixed-use development Thamrin Nine – the tallest building in Indonesia. The upcoming property will offer 158 rooms and suites and an extensive range of facilities, including a grand ballroom, swimming pool and fitness centre.
Travellers heading Down Under, meanwhile, can look forward to the refurbishment of Pan Pacific Perth, which is also scheduled to reach completion by mid-2024.
Other milestone events include the recent relaunch of Pan Pacific Singapore following a major refurbishment, the remarkable success of Pan Pacific London, which has achieved the Forbes Five Star rating each year since it opened in 2021, and the opening of BELLUSTAR TOKYO, A Pan Pacific Hotel, which offers elegant Japanese hospitality and breathtaking vistas of Tokyo.