Airports Authority of India (AAI) has expanded SITA’s baggage management solution to 15 Indian airports. These include Thiruvananthapuram, Calicut, Mangalore, Tirupati, Chennai, Madurai, Kolkata, Goa, Lucknow, Jaipur, Amritsar, Leh, Chandigarh, Trichy, and Ahmedabad.

SITA (Société Internationale de Télécommunications Aéronautiques) is a member-based organisation that aims to transform the air transport community through technology, cost effectiveness and operational efficiency.

SITA’s BagManager solution provides the airports with real-time information on the status of passengers’ baggage, aiming to reduce the chances of baggage mishandling. It keeps track of when bags exchange hands between airlines and ground handlers, as well as airlines and airports. It also tracks and monitors the departure and arrival of bags, and it supports interfaces to automated baggage tag readers.

The organisation will also bring the benefits of seamless, biometric travel to India. A citizens’ national biometric identification cards (Aadhar) and foreigners’ passports would be linked with the databases of airlines, airports and other stakeholders, making it easy and paperless to verify identity at every step.

Maneesh Jaikrishna, vice president Indian Subcontinent, Eastern and Southern Africa at SITA said: “Leveraging India’s national Aadhaar biometric identity system – one of the biggest in the world – together with our proven common-use and Smart PathTM technology, SITA will be able to deliver a seamless biometric experience across all airlines and airports – both domestic and international – in India. This would allow passengers to use their biometric identity no matter where they travel.”

Jazreen Deboo