Small gesture means a lot

In November I was in New Orleans for 4 nights staying in a mid-range hotel. I think it was on the second night I had a sudden craving for chocolate just before going to bed. The fridge was not stocked and the vending machine on each floor only sold soft drinks.

I popped down to reception in my PJs and flip-flops to get a fix. The lovely receptionist told me the only place was at the the 24/7 convenience store and that no one would bat an eyelid just because I was in my comfy pjs…of that I have no doubt! !! Crossing a 6-lane expressway in flip-flops in the dark however was a recipe for disaster, I decided.

I returned to my room and went to the bathroom.

When I exit I have the shock of my life…there is a Mars Bar on the floor. I ask how on earth has someone entered my double-locked bedroom because I am often a bit slow lol. It is only a few minutes later I discover that there was a gap big enough to squeeze in a bar of chocolate.

I gobbled it down in seconds and immediately phoned reception to give them my sincere thanks. I think I passed out shortly after with jetlag and all that nonsense.

Just thought I would share and wish I could have told the story better.

Goodnight all

Don’t tell us it was a real UK Mars Bar, and not the execrable Hershey imitation…

I agree it is these small gestures that reinforce loyalty from a customer. I recently stayed at the Crowne Plaza in central Tel Aviv and saw the extra effort taken by a check in person to assist an elderly lady who was a little confused regarding her booking. It was done with discretion and patience and increased my liking for the hotel.

Hello folks

It definitely wasn’t Hershey’s max, in which case I would have complained. It wasn’t a UK Mars Bar either. I think it was a US Mars Bar or something similar. Anyway it did the job!