BAs “FLY” delays.
Back to Forum- This topic has 17 replies, 8 voices, and was last updated 2 Jul 2016
at 22:56 by openfly.
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openflyParticipantThe new check-in system that has caused delays at LGW and problems worldwide, is being introduced at LHR.
It hasn’t come out in the press but BA LHR is experiencing quite long delays caused by the new FLY check-in system, particularly on A380 departures…hours in some cases.
Apparently the system goes live worldwide on Monday….expect a shambles. Mind you this has already started.1 Jul 2016
at 17:22
Window-seatParticipantA few weeks back I was flying every other day and every other flight got upgraded due to Fly problems according to various checkin agents (who were all lovely). At least there is a bright side! But yes, T5 opening all over again to come!
1 Jul 2016
at 20:15
747foreverforusParticipantIt has got better over the last few weeks, about 5 weeks ago it took 20 mins to get a boarding pass at Dusseldorf, the staff were not pleased, yet another own goal for BA with no visible benefits for the passengers
1 Jul 2016
at 23:01
openflyParticipantThe point I am making is that not only are LHR and LGW particularly bad, with lots of missed connections, FLY is going worldwide for the first time this weekend. On its way to a total shambles…..
It’s such a shame for BA that there isn’t a French ATC strike to shoulder all the blame!!2 Jul 2016
at 06:00
FDOS_UKParticipantSimonS1
If I understood the agent at Heathrow correctly, it’s more of a rolling cutover of (tranches of) functionality (at Heathrow).
From what I saw, they were running some modules in parallel, so when FLY decided not to play ball with printing luggage tags, he was able to revert to the predeccessor system and generate them from that.
Whether the problems are caused by buggy code, lack of training on the new system, something else or a combo of all, I suspect there will be a bit of a ‘J’ curve when the legacy systems are no longer available to fall back upon.
As the above is based on a short conversation and limited observation, I may have got the wrong end of the stick.
2 Jul 2016
at 07:20
SimonS1ParticipantI don’t work for BA, I’m just telling you what is in the public domain (it has been published on BA website for example). If staff are telling you that it is about to go worldwide they must mean everywhere will finally be online.
The rollout started in Bucharest last October and I believe JFK was due to be the last place to go live over the last week.
As for a week of frustration well I believe that is what people have been experiencing for weeks and months so they should be well versed in it. For example it’s why there was a queue of about 1,000 people at Gatwick a couple of weekends ago.
There are full lists on a couple of the forums like FT if you want all the details.
Delays have been a feature over most of this week, of course BA will blame the weather, ATC, medical emergencies etc. Then again when didn’t BA *** and *** to get out of their EC261 responsibilities?
2 Jul 2016
at 09:10
StephenLondonParticipantIt took an agent six minutes to print out a bag tag the other day in France. She blamed FLY as she said the system was prone to long pauses, crashes and equated it to watching the circle of doom on any device. I feel sorry for front line staff as pax get angry and upset and take it out on them, when they are just trying to deal with what they have been given.
Meanwhile, Lufthansa / Swiss were checking-in at the next few counters, and they were processed four or five customers for every one BA pax.2 Jul 2016
at 11:26 -
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