Etihad Airways has closed all its ticketing offices in India. However, customers can continue to make their flight reservations through the airline’s website and call centre support.
Arabian Business quoted a Etihad spokesperson: “As part of our commitment to service guests round-the-clock, Etihad is increasing its service delivery by switching to a 24/7 support operation. Our staff at the 24/7 service centre are fully equipped to help with all new bookings and re-issuing of tickets, ensuring guests continue to get the same level of service that they were offered by the ticketing offices [in India], which have now closed.”
This move from physical offices in India to digital booking facilities follows the growing demand for 24/7 access to the reservation desk.
The 24/7 toll free numbers if dialling from India are 1800 22 3901 and 1800 209 0808.