Star Alliance has announced plans for a number of technology enhancements, designed to “provide smoother service to the Alliance’s customers but also reduce infrastructure requirements and handling costs at all of the 1,300 airports the Alliance is serving today”.
The group is to launch a new IT baggage “hub” for its member carriers by the end of this year, which will simplify the process, “significantly reducing the number of baggage issues and providing faster and more accurate information for our customer service agents”.
The alliance said that “Baggage processes are currently complicated by the fact that the relevant information resides in many different systems”, and that “In addition to those operating at the individual Star Alliance member airlines, each airport is running its own baggage system, thus making it highly complex to retrieve the current status of bags, to locate bags within the systems and to take effective remedial action if bags are mishandled”.
Star Alliance says it will also develop standardised processes for:
- off-airport / self-service check-in
- fast bag drop technology at airports
- baggage self-tagging
- automated travel document validation
Star Alliance will celebrate its 20th anniversary next year - subscribers to Business Traveller can read our latest Snapshot article in the June edition, looking back at the birth of the first airline alliance in 1997.