Cathay Pacific (CX) and Dragonair have introduced a new self-service bag drop facility at Hong Kong International Airport that allows passengers to check in baggage by themselves.
Following instructions on the screen (which include baggage rules and restrictions)
The new process includes printing the baggage tag, tagging the luggage and dispatching the luggage accordingly. It is open to passengers who have completed their check-in process online or using the self-service check-in kiosks.
Currently, the service is limited to CX premium economy and economy customers travelling to select destinations, including flights to Bangkok, Kuala Lumpur and Singapore, and also to Chiang Mai, Fukuoka, Kota Kinabalu, Okinawa, Penang and Phuket for Dragonair economy passengers.
Tagging the baggage
Five self-service bag drop machines have been set up near CX’s counters in Aisle C at Hong Kong International Airport, with another four machines at Dragonair’s counters in Aisle H.
The airlines will work closely with the Airport Authority Hong Kong to expand the service to more routes in phases. CX will also be looking to introduce the service to international markets, with machines in Amsterdam and Singapore slated to follow next.