News

Disruption continues on Heathrow rail routes

3 Mar 2016 by BusinessTraveller

Rail services connecting Heathrow airport with London continue to face disruption, following the discovery of a technical issue which has caused Heathrow Express trains to be taken out of service.

The stopping Heathrow Connect service between Paddington and the airport was suspended earlier this week (see news February 29), with its trains being temporarily redeployed onto the Heathrow Express route.

This situation continues, and according to the service information page on the Heathrow Express website will remain so until at least March 6.

A 15-minute express service continues to be available, but without a Business First offering, onboard wifi or at seat power.

As a result Heathrow Express tickets have been reduced to £17 each way or £28 return during the disruption – customers who have pre-bought Business First tickets, or standard tickets at the full rate will be entitled to a refund by applying online at the operator’s “Contact Us “ page.

Meanwhile the Heathrow Connect service remains part suspended between Heathrow and Hayes and Harlington “until further notice” – the operator is advising customers to use the 140 bus.

An hourly service is being provided by Great Western between Hayes and Harlington and Paddington – for more details click here.

In a statement on the Heathrow Express website (published on March 1) the operator said:

“Following investigation, a fault – a structural defect on the underside of the carriage – was found on some Heathrow Express trains. They have now been taken out of service for the foreseeable future, and will undergo further examination and maintenance work.”

heathrowexpress.com, heathrowconnect.com

Mark Caswell

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