Indian low-cost carrier Spicejet has launched a new “Fly For Sure” product, guaranteeing the customer a flight within 24 hours (on any airline) in the case of delays or passenger no-show.
The new service – which costs Rs 290 (£3) per passenger per flight – ensures passengers will be reimbursed by Spicejet for alternative flights purchased with any airline, under the following circumstances:
- Where the customer misses their check-in deadline, but turns up at the check-in counter within 30 minutes of the official check-in closure time
- Where a Spicjet flight is cancelled, or delayed by more than 90 minutes
Customers availing of the Fly For Sure product are then able to purchase alternative flights to the same destination with any carrier within 24 hours, and will be reimbursed up to twice the cost of the original ticket.
For more information on the new service and full terms and conditions, click here.