Etihad introduces new baggage policy

14 Sep 2015 by Clement Huang

Etihad Airways has introduced a new baggage policy for tickets issued on or after today.

Key changes will include the majority of routes operating under a “piece concept” basis. Unlike the “weight concept”, whereby the allowance is determined by the total weight of all checked baggage, the piece concept entitles customers to one, two, or three bags, depending on their Fare Choice, route, and Etihad Guest membership status.

As previously reported (see here), Etihad is also due to introduce a new fare structure today. This consists of eight “Fare Choices” that are split across economy, business and first class. Each individual Fare Choice comes with a predetermined baggage allowance – many of which are now more generous. 

In particular, customers booked under the Economy Value and Economy Freedom fare choices will now enjoy increased allowance of two pieces of baggage at 23kg per bag on certain routes – for a total of 46kg. This compared to the previous weight concept allowance of 30kg.

Meanwhile, for those sat in the premium cabins, the allowance has been increased from 40/50kg to two pieces of baggage at 32kg per bag. Gold and Platinum tier members of Etihad Guest will also receive an extra piece of baggage at 32kg on certain routes, up from the previous 15kg to 20kg.

Peter Baumgartner, Etihad Airways chief commercial officer, said: “In line with industry best practice, we are moving to a fair and transparent baggage concept. Our new Fare Choices are an easier way for guests to understand what they are paying for, offering clearer pricing, and the flexibility which best suits their travel plans. This also applies to their baggage requirements.”

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Clement Huang

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