News

SIA and Silk Air trial FAST programme

17 Aug 2015 by Clement Huang

Both Singapore Airlines (SIA) and its regional wing, Silk Air are now taking part in Changi Airport Group’s Fast and Seamless Travel (FAST) trial.

Introduced in May 2014 (see here), the [email protected] programme aims to provide passengers with a speedier and more flexible check-in process.

FAST check-in is a simple two-step process in which travellers receive their boarding pass and baggage tags from kiosks. They can then tag their bags and drop them off at the designated bag drop counters. 

For passengers with only carry-on bags, they can also use the service to print their boarding pass and head directly to departure immigration. The entire FAST check-in sequence is designed to be completed in a matter of minutes.

The process was first trialled by low-cost carrier Jetstar Asia and now SIA and Silk Air passengers departing from Changi Airport Terminal 2 can visit any of the 24 FAST check-in kiosks.

This will subsequently be rolled out to Terminal 3.

“We welcome the new FAST initiatives, which will streamline the check-in process for our customers. This reflects our ongoing efforts to offer customers more options and improve their travel experience with us,” said Tan Pee Teck, SIA’s senior vice president product and services.

For more information, visit singaporeair.com and silkair.com

Clement Huang

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