British Airways customers continue to be without their checked luggage, after a power outage at Heathrow T5 affected baggage systems earlier this week.
The outage occurred on the morning of Tuesday August 4, and according to the carrier the terminal's baggage system was “not working at full capacity for a number of hours”, resulting in flights departing with “lower than anticipated levels of baggage”.
BA says that it is “making good progress with loading delayed bags on to flights”, with over two thirds of bags having departed London Heathrow.
The airline says it expects “the vast majority of the remaining bags to be loaded on to flights throughout Thursday August 6”, but admits that it make take “several days” to complete the process of reuniting bags with their owners. Those who were travelling with several pieces of luggage may also find that their baggage is returned at different times.
BA is advising those still without bags to ensure that their “best delivery address” is updated in the World Tracer delayed bag reporting system, and says that anyone who needs to purchase essential items during their trip, to do so and submit receipts via the baggage compensation claim.
Regular travellers will remember the chaos caused by baggage handling issues when Heathrow T5 first opened back in 2008.
Mark Caswell
