Travellers used to flying with Silk Air to Hangzhou should brace themselves for a shift in product and service offering, after it emerged that Scoot will be taking over the route from October 25.
Unlike full-service carrier Silk Air, Scoot is a budget airline that offers attractive fares at the expense of "frills" such as checked baggage, onboard dining and inflight entertainment, which will no longer be offered unless paid for on top of the air ticket.
For example, Silk Air's standard checked baggage allowance is 30kg for economy and 40kg for business. Scoot's basic package does not provide any checked allowance and the maximum limit, even in Scootbiz, is 20kg.
According to both carriers, the change in operating airline will better optimise the utilisation of the Singapore Airlines Group resources, and represents a better match of capacity to demand.
Scoot will serve the Singapore–Hangzhou route with its new B787 Dreamliner four-times weekly on Monday, Wednesday, Friday and Sunday. Flight TZ108 departs Singapore at 1710 and arrives in Hangzhou at 2145. The return service sees flight TZ107 take off from Hangzhou at 2300 and touch back down in Singapore at 0355 the following day.
“Hangzhou will be our fifth destination in China, in addition to services to Tianjin, Shenyang,Qingdao and Nanjing. It is also the fourth new route added to Scoot’s network in the last 8 months after Kaohsiung, Osaka and Melbourne,” said Scoot’s chief executive Campbell Wilson.