News

Hyatt Gold Passport accounts hacked

23 Apr 2015 by Clement Huang

Hyatt has confirmed that an estimated 200 Gold Passport members' accounts were hacked.

According to a spokesperson, the company first noticed unauthorised logins on the affected accounts during a routine monitoring session. Apparently, the perpetrators were using the proper names and passwords but not the correct account credentials. 

Hyatt has stated that it has begun looking into each of the hacked accounts, and checking if any reward points were deducted during this period. For now, all Gold Passport members will be prompted to change their passwords when they log into their accounts.

It should be noted that the password change is compulsory, and that users will not be able to access their accounts until they do so. In the meantime, any rewards members that have noticed missing points, or suspicious activities should contact Hyatt for assistance.

This is the second time so far this year that a major hotel company has reported that its members' accounts have been compromised. Mandarin Oriental was also a victim of a cyber attack back in March (see here).

For more information, visit hyatt.com

Clement Huang

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