LCY luggage concierge service for BA Executive Club members

6 Oct 2014 by GrahamSmith

British Airways has teamed up with AirPortr to offer Executive Club members a premium luggage concierge service at London City airport.

The service, known as "Carousel Collection", will be available to members who are flying into LCY from either Edinburgh or Glasgow.

It means Executive Club members arriving at LCY from Scotland can have AirPortr collect their luggage from baggage reclaim.

AirPortr's usual £10 collection fee will be waived for Executive Club members until January 5, and they will also receive a 10 per cent discount off its fee for London delivery, which starts at £15.

After that date, loyalty scheme members will continue to receive a 10 per cent discount off the delivery charge, but will have to pay the £10 collection fee.

If the service proves a success, BA plans to extend it to other destinations.

Chris Nash, BA's customer experience manager for London City Airport, said: "Many business travellers choose to fly with us from Edinburgh and Glasgow into London City thanks to its location so close to the corporate heart of the capital.

"They've told us their priority when they land is to head straight to the office, so we've launched this service with AirPortr to enable them to do just that without worrying about any luggage they've checked in.

"We're trialling it on these two routes but hope to roll the service out to other destinations that we serve from London City in the future."

Executive Club members wishing to use the new service can pre-book up to their flight’s departure time at or by calling 0203 384 6677. There is also an AirPortr concierge desk at London City airport.

Graham Smith

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