News

MAS offers refund to all passengers

21 Jul 2014 by GrahamSmith

Malaysia Airlines has offered any passenger booked on one of its flights from now until the end of the year the option of a full refund.

The airline made the move in the wake of last week's MH17 tragedy, which saw a MAS B777 travelling from Amsterdam to Kuala Lumpur and carrying 298 people shot down over Ukraine (see news, July 17).

The offer applies to all passengers, including those who have booked non-refundable tickets and those who have redeemed their flights with Enrich frequent flyer programme miles.

Passengers need to apply for their refund by Thursday.

A statement said: "Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non-refundable tickets."

Legally, MAS is under no obligation to refund passengers as it has been meeting all safety requirements.

But following last week's disaster and the disappearance of Malaysia flight MS370, which vanished on March 8 en route from Kuala Lumpur to Beijing with 239 people onboard, the airline is trying to do all it can for its passengers.

malaysiaairlines.com

Graham Smith

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