Etihad offers mobile boarding pass service

27 Jun 2014 by Clement Huang

Etihad Airways has introduced mobile boarding passes for guests travelling on select routes within its network.

Benefits of this measure include an expanded range of check-in options for customers, less paper consumption, a lower risk of losing one’s boarding pass, and the ability to store multiple boarding passes on a single mobile device.

After checking in online, passengers can download the digital boarding passes directly onto their smartphones. The boarding passes can be saved into the Passbook feature (on an iOS device) or sent directly to the user’s email address. They will feature the same information as seen on traditional passes including passenger name, seat number, flight number, gate number and a barcode that will be scanned by an electronic reader at the departure gate.

“Our aim is to simplify and streamline the departure and boarding experience,” said Peter Baumgartner, chief commercial officer of Etihad Airways. “The elimination of paper boarding passes will be more convenient for our guests and reduce our environmental footprint, which is good for the guest, the business and for the environment.”

The service is available on flights departing from Abu Dhabi, London Heathrow, Manchester, Doha, Colombo, Dammam, Dusseldorf, Frankfurt, Sao Paulo, Istanbul, Minsk, Munich and Tokyo Narita - excluding services to the US.

Etihad Airways intends to expand its mobile boarding pass service to other airport gateways across its global network.

For more information, visit

Clement Huang

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