Etihad Airways is withdrawing from Skytrax, the airline has announced.
The carrier made the decision to leave the airline/airport ranking website, including the Skytrax World Airline Awards and the Skytrax Audit, after carrying out a review of “the criteria and measurement of the Skytrax Airline Rating System”.
A statement said: “The measurement of customer satisfaction and feedback is important to Etihad Airways.
“The airline subscribes to monthly industry research and undertakes comprehensive monthly surveys to monitor customer satisfaction, using the insights to continually improve its products and services.”
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