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Changi trials self service programme

30 May 2014 by Clement Huang

Changi Airport Group (CAG) has commenced a phased implementation of self-service initiatives at its departure halls, with low-cost carrier Jetstar Asia being the first to join a trial. This is part of the “Fast and Seamless Travel at Changi” (FAST@Changi) programme which CAG intends to roll out progressively at Changi Airport, including the upcoming Terminal 4. 

The ongoing trial will run for about three months until August, and consist of a number of self-service options including check-in, bag tagging and bag drop. The machines will record the speed passengers take to finish the procedure, allowing CAG to analyse the effectiveness of the system and make needed adjustments.

Currently, two self bag-drop units and four self check-in kiosks have been installed at Jetstar Asia’s check-in area at Terminal 1. Passengers flying on selected Jetstar flights are eligible to use these facilities and print their boarding passes and luggage tags. Customers can then tag their own bags, tear off the receipts for keeping and drop off the checked luggage at the self-service counter.

Passengers travelling on all Jetstar flights, except to Manila and Australia (Perth and Darwin) are eligible to use the service.

These services are only for passengers who have paid for fares that include checked-in baggage. Jetstar Asia’s starter fare and plus bundle are not eligible, although these options can be purchased separately (15kg of checked baggage will cost SGD24/US$19).

The FAST@Changi programme is expected to be made available to more airlines over the next few months, as more kiosks become available.

For more information, visit www.changiairport.com

Clement Huang

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