Passengers 'avoid transferring at Heathrow'

4 Feb 2014 by Tom Otley

Passengers are avoiding connecting flights at London Heathrow because of the time and effort it takes to travel between terminals, it was claimed today.

Speaking at the Business Travel Show in London, Star Alliance executive Horst Findeisen said transfer times of up to 90 minutes have resulted in some travellers avoiding the hub altogether. 

"If you try something once and you don't like it, you find somewhere else to connect," Findeisen said, adding that when the airport's Terminal 2 opens in June (see news, June 2013), he believed this would change as passengers will be able to transfer "under one roof".

Heathrow T2

Findeisen, vice president commercial and business development at Star Alliance, said: "Passengers will no longer avoid Heathrow - the experience of people flying in and out and having to spend 90 minutes connecting to another terminal [will no longer be an issue].

"Now it's all under one roof."

The £2.5 billion facility, which is scheduled to open its doors on June 4, will be called Terminal 2: The Queen's Terminal.

The monarch opened the original Terminal 2 in 1955, almost 60 years ago and two years after her coronation.

The terminal will be home to 25,000 staff and 23 Star Alliance airlines, as well as Aer Lingus, Virgin Atlantic Little Red and Germanwings.

Graham Smith

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