The results of this year’s Business Traveller Asia-Pacific Travel Awards were announced today at the annual presentation luncheon at the Conrad Hong Kong hotel.
The coveted awards, now in its 22nd anniversary once again reflected the highest accolade discerning Business Traveller readers bestowed on travel and hospitality service providers.
Leading this pack was Singapore Airlines (SIA), which retained its place as the Best Airline in Asia-Pacific and the World. Accepting the awards was Chin Yau Seng, the airline’s AG senior vice president, sales & marketing, who spoke about how the airline continues to be the leading industry standard for quality.
According to Chin, “the focus for us is always on the customer. Whatever we do, [be it] service or product, it’s always about the customer”.
Meanwhile, Air China, Lufthansa, United Airways and Qatar Airways successfully defended their titles as the best airlines of their respective regions. Air Asia once again won Best Low Cost Airline, a new category introduced last year. Singapore Changi remains the Best Airport in the World while Incheon International Airport was again recognised by our readers as offering the Best Duty Free experience in the world.
Another airline that claimed multiple awards was Cathay Pacific (CX), which snagged the Best Premium Economy honour as well as reclaimed its award for the Best Airline Lounge in Asia-Pacific.
On the hotel front, Grand Hyatt made a comeback as the Best Business Hotel Brand in the World, and award it also claimed in 2002 to 2009.
When asked if she had anything to say to the loyal Business Traveller readers who decided the winners, Carina Chorengel, vice-president of brands, Asia-Pacific from Hyatt Hotels & Resorts said: “thank you, please keep coming, and please keep giving us feedback because that’s how we can keep going strong”.
Other notable winners included Hotel Quote Taipei and Fullerton Bay Hotel Singapore, which have scooped the awards for Best Boutique Hotel and Best New Business Hotel in Asia-Pacific respectively after a brief interlude from last year. Holiday Inn and Regal Airport Hotel continued their winning streaks as the Best Mid-Market Hotel Brand and Best Airport Hotel. Having been under the radar for some time, the institution that is Intercontinental Bali Resort garnered the title of Best Resort Hotel in Asia-Pacific.
In the serviced residence sector, Ascott dominated the Best Service Residence in Asia-Pacific category by taking all top three spots. The group also won Best Serviced Residence Brand in Asia-Pacific.
Finally, Hong Kong was chosen as the Best Business City in Northeast Asia and in the World, while Singapore was the winner in Southeast Asia. Bangkok retained its title as Best Leisure Destination in Asia-Pacific.
The ceremony was also a platform for the Chi Heng Foundation to raise money to fund the education of youngsters in China whose families have been affected by HIV/AIDS. The group had a stand set up with recyclable bags featuring designs from these children. The money raised from these products are also a source of income for disease-stricken parents who are too weak to work in the field.