Garuda Indonesia launches first class service

24 Sep 2013 by Clement Huang

Garuda Indonesia has launched a new first class service in its latest fleet member, the Boeing 777-300ER.

The exclusive experience begins on the ground with limousine pick-up being offered on selected routes. At the airport, first class passengers are designated a personal butler who will take care of boarding and immigration procedures, as well as escorting them to the first class lounge.

The new first class suite comes with an ergonomic seat with an 82-inch pitch and 22-inch width that can be converted into a fully-flat bed with mattress, duvet and pillows. Also included is a hidden table for dining, personal wardrobe and storage space, and a 23.5 inch touchscreen LCD topped with hours of in-flight entertainment content.

Garuda Indonesia's new first class suite    

First class passengers will also be able to take advantage of the new dedicated onboard chef service that enables them to choose between a selection of meals from an exclusive menu, freshly prepared at an altitude of more than 35,000 feet. Examples of dishes include Indonesian favourites such as satay, shrimp sambal, and soto Kudus, as well as Western dishes such as grilled shrimp with herbs, pan-fried Wagyu tenderloin, and soufflé.

There are also new additions being implemented across the entire aircraft as well. As part of the airline’s efforts to enhance service to its customers, the B777-300ER fleet will showcase the concept of “Garuda Indonesia Experience” which is designed to allow passengers to experience Indonesia at its best.

Available on all classes, the aircraft will offer distinctive local elements including the scent of Indonesian flowers, folk music and traditional Indonesian food. It is also equipped with in-flight connectivity, allowing wifi and live broadcast TV from six international channels.

The B777-300ER aircraft will feature a three-class configuration, and offer eight seats in first class, 38 seats in business class and 268 seats in economy class. It is currently serving the Jakarta–Jeddah route, but the airline intends to deploy this new aircraft on routes including Jakarta–Sydney, Jakarta–Tokyo, and Jakarta–Shanghai by November this year.

Garuda expects to take delivery of three new B777-300ER aircraft within the next year, and a further three in 2015.

The expansion of its fleet and products is part of the airline’s Quantum Leap 2011-2015 programme, which aims to increase its capacity and broaden its international network. This has been evident over the past few months which have seen Garuda increasing the frequency of flights between Jakarta and Singapore (see here), along with the introduction of the “Immigration on Board" service (see here).     

For more information, visit

Clement Huang

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