Frankfurt ‘number one airport for delays and cancellations’

Passengers are more likely to suffer delays and cancellations at Frankfurt airport than at any other airport in the world, according to compensation statistics.

Frankfurt has generated the most claims for delayed arrivals, followed by three British airports – Manchester, Stansted and Gatwick – over the last nine months, it is claimed.

Dusseldorf Airport comes in fifth place for delays, followed by Tegel (Berlin) at six, Antalya (Turkey), at seven, Barajas (Madrid) at eight and Birmingham at nine. New York’s JFK airport rounds out the top ten.

The research was carried out by Refund.me, a service provider which helps passengers claim their right to monetary compensation for flight delays, cancellations, diversions and missed connections.

Refund.me revealed the list of airports after analysing data from users of its online widget and mobile app who had suffered the most inconveniences eligible for compensation.

The organisation also found that passengers suffered the most flight cancellations at Frankfurt, followed by Franz Joseph Strauss (Munich) in second place and Charles de Gaulle (Paris) in third.

Gatwick follows close behind in fourth place, with Schiphol (Amsterdam) in fifth, Copenhagen in sixth, Dusseldorf in seventh, Heathrow in eighth, Barajas (Madrid) in ninth and Manchester Airport in tenth.

Tokyo, meanwhile, topped the list of the world’s most on-time airports with 92 per cent of flights in April operating with no more than a 15 minute delay, followed by Munich (90 per cent) and Seattle (87 per cent).

Earlier this month, Frankfurt announced that it intends to proceed with a third terminal to cope with future growth (see online news, May 17). Airport operator Fraport plans to open this new Terminal 3 in 2020.

To read about whether you are one of the estimated 400,000 people flying in and out of the UK each year who are entitled to claim compensation for delays, click here.

For more information, visit Refund.me.

Report by Graham Smith


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  • This is pretty much baseless & useless info and is most probably due to the recent strikes by unions. Very clear as german airports lead the list.
    Not really about the airport itself.

  • On the basis of nearly 100 flights taken last year to destinations predominantly in Europe, I have to agree with this news item. The ONLY delays I suffered last year were to/from FRA. When you actually land at FRA, two of the four runways are at least a 20 minute taxi to the terminal. If you have the misfortune to be allocated a remote stand, the bus deposits you at one end of the terminal so that you still have a long walk. On a couple of occasions, the time from landing to getting into a taxi has exceeded 30 minutes. CDG is not much better (although I have less personal experience it is seldom good).

  • That is an interesting article, but I think it’s flawed. First, it says, “Passengers are more likely to suffer delays and cancellations at Frankfurt airport than at any other airport in the world,” which sounds very alarming indeed. Then it tells us that this is “according to compensation statistics” using data from users of Refund.me’s online widget and mobile app. How many people delayed in Third World airports are using Refund.me’s online widget and mobile app? My guess is very close to zero. There is no guaranteed compensation in the Third World, and time has little meaning there anyway, so why bother complaining about it? Most of the reported delays and cancellations happened in Europe, not because European airports are worse than those in the Third World, but because Europeans know that complaining about a short delay will get them financial compensation. Frankfurt is the worst in this category because it’s grossly inadequate for the amount of traffic, and it’s Germany. If anyone is one minute late for anything, Germans will complain.

    Also, I’m not sure that the article takes into account the amount of traffic each airport receives. If one airport is busier than another, you have to account for that when analyzing the number of complaints.

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