News

Frankfurt 'number one airport for delays and cancellations'

30 May 2013 by GrahamSmith

Passengers are more likely to suffer delays and cancellations at Frankfurt airport than at any other airport in the world, according to compensation statistics.

Frankfurt has generated the most claims for delayed arrivals, followed by three British airports – Manchester, Stansted and Gatwick – over the last nine months, it is claimed.

Dusseldorf Airport comes in fifth place for delays, followed by Tegel (Berlin) at six, Antalya (Turkey), at seven, Barajas (Madrid) at eight and Birmingham at nine. New York’s JFK airport rounds out the top ten.

The research was carried out by Refund.me, a service provider which helps passengers claim their right to monetary compensation for flight delays, cancellations, diversions and missed connections.

Refund.me revealed the list of airports after analysing data from users of its online widget and mobile app who had suffered the most inconveniences eligible for compensation.

The organisation also found that passengers suffered the most flight cancellations at Frankfurt, followed by Franz Joseph Strauss (Munich) in second place and Charles de Gaulle (Paris) in third.

Gatwick follows close behind in fourth place, with Schiphol (Amsterdam) in fifth, Copenhagen in sixth, Dusseldorf in seventh, Heathrow in eighth, Barajas (Madrid) in ninth and Manchester Airport in tenth.

Tokyo, meanwhile, topped the list of the world’s most on-time airports with 92 per cent of flights in April operating with no more than a 15 minute delay, followed by Munich (90 per cent) and Seattle (87 per cent).

Earlier this month, Frankfurt announced that it intends to proceed with a third terminal to cope with future growth (see online news, May 17). Airport operator Fraport plans to open this new Terminal 3 in 2020.

To read about whether you are one of the estimated 400,000 people flying in and out of the UK each year who are entitled to claim compensation for delays, click here.

For more information, visit Refund.me.

Report by Graham Smith

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