JAL introduces remote meal and duty free ordering service

8 Apr 2013 by ScottCarey7

Passengers flying in business class on Japan Airline’s (JAL) Tokyo Narita to London route will be able to use their in-flight entertainment (IFE) system to order in-flight meals and purchase duty free items on demand, from April 15.

The new JAL Sky Suite can be found on the carrier’s B777-300ER aircraft (to see a seat plan, click here), which currently serves the Tokyo-London route. The on demand service will then be successively expanded on to other American and European B777 routes.

Passengers in business class will be served the first meal service from a menu, after which meals and drinks can be ordered on demand up until 90 minutes before landing, by using the touch-panel IFE controller found in the seat.

Passengers may also look at pictures of items from the duty free selection and make orders from their seat by using the touch screen in front of them.

JAL Sky Suite

Premium Economy and economy class passengers may also look at the duty free selection on their IFE screens, but the order service is not available.

JAL introduced an onboard wifi service for international flights in all classes last summer (see online news June 2012).

For a review of the new Sky Suite business class product on the Tokyo to Heathrow route, click here.

For more information visit

Report by Scott Carey

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