Honouring the stars of China's travel industry

14 Nov 2012

Sporting all shades of the colour purple, guests attending Business Traveller China’s annual awards gala dinner lived up to the night’s theme “Purple Passion”. The lively crowd of some 350 attendees – leading lights of the regional travel industry – filled the Diamond Ballroom of the Westin Bund Center, Shanghai, many eagerly catching up with old colleagues and friends.

The reason for this packed house was the announcement of Business Traveller China's 2012 Readers' Poll results, revealing which hospitality and airline providers impressed the country's most frequent travellers with their service ethic and innovation in customer care.

Trey Lee, internationally renowned cellist, graced the guest-of-honour role, not only handing out trophies to the winners but also impeccably performing a set of melodies from memorable movies. This is the third time the award-winning Lee has performed for the Business Traveller crowd, having done so at the recent 2012 Business Traveller Asia-Pacific 30th Anniversary Gala Dinner in September and the Business Traveller China Awards in 2009 at Beijing.

Three organisations reprised previous victories for top spots – a testimony to their determination to raise the bar on service: Singapore Airlines for Best Asian Airline Serving China; Cathay Pacific for Best Airline First Class; and Lufthansa for Best European Airline Serving China.

Several garnered the plum for the first time: Singapore for Best Leisure City in the WorldCathay Pacific for Best Airline in the WorldQatar Airways for Best Middle East Airline Serving China; Waldorf Astoria Shanghai on the Bund for Best New Business Hotel in China; Mandarin Oriental Sanya for Best Resort Hotel in China; and Mission Hills Resort Haikou for Best Golf Resort in China.

A new prize category, Best Business Hotel in Hainan, was added to the roster, bringing the number of award titles to 36, with the InterContinental Sanya – winner of last year’s Best Resort Hotel in China – as the first to garner the accolade.

There were the expected hospitality and travel names, keep proving year in and year out that their service culture is just too formidable and consistently impeccable to be surpassed. In the airline arena, were Singapore Airlines for Best Asian Airline Serving China, Best Airline Business Class and Best Airline Economy Class; Air China for Best Chinese Airline Serving China; and United Airlines for Best American Airline Serving China. 

The hotel field was once more dominated by winning perennials Grand Hyatt for Best Hotel Brand in the World as well as three “Best Business Hotel in City” titles, which were Best Business Hotel in Beijing, Best Business Hotel in Shenzhen, Best Business Hotel in Macau and close rival Shangri-La for Best Business Hotel Brand in China, which also bagged two goodies, Island Shangri-La for Best Hotel in Hongkong and Shangri-La Changchun for Best Business Hotel in Changchun.

The Ascott retained its long-running hold on the title for Best Serviced Residence Brand in China, while Fraser Suites Nanjing won for the second time recognition as Best Serviced Residence in China.

Initially handed out in 2005, the awards are now classified in 36 categories. The response rate this year was 11.8%.

The results will appear in the January/February 2013 issue of the magazine.

The Chi Heng Foundation, which has helped thousands of AIDS-impacted Chinese children in achieving academic and career success, is again the beneficiary of a Silent Auction organised by Business Traveller China. Since 2006, Panacea Publishing Asia, the magazine's parent company, has been cooperating with the Hong Kong-based charity in its meaningful endeavours.

Photo albums available on Facebook, and Google+

Margie T Logarta


2012 Business Traveller China Awards


Favourite Businesss City in the World

Hong Kong1. Hongkong
2. Singapore
3. Taipei

Favourite Leisure City in the World

Singapore1. Singapore
2. Bangkok
3. Hongkong


Best Airport in the World

Singapore Changi1. Singapore Changi Airport
2. Hongkong International Airport
3. Shanghai Pudong International Airport

Best Airport in China

Hongkong International Airport1. Hongkong International Airport
2. Beijing Capital International Airport
3. Shanghai Pudong International Airport


Best Airline in the World

Cathay Pacific1. Cathay Pacific
2. Singapore Airlines
3. Emirates

Best Chinese Airline serving China

Air China 1. Air China
2. China Eastern
3. China Southern

Best Asian Airline serving China

Singapore Airlines 1. Singapore Airlines
2. Cathay Pacific
3. Dragonair

Best American Airline serving China

United Airlines1. United Airlines
2. Delta Air Lines
3. Air Canada

Best European Airline serving China

Lufthansa1. Lufthansa
2. British Airways
3. Virgin Atlantic

Best Middle-Eastern Airline serving China

Qatar Airways1. Qatar Airways
2. Emirates
3. Eithad Airways

Best Airline First Class

Cathay Pacific1. Cathay Pacific
2. Singapore Airlines
3. Emirates

Best Airline Business Class

Singapore Airlines 1. Singapore Airlines
2. Cathay Pacific
3. Qatar Airways

Best Airline Economy Class

Singapore Airlines 1. Singapore Airlines
2. Cathay Pacific
3. Lufthansa


Best Hotel Brand in the World

Best Hotel Brand in the World1. Grand Hyatt
2. Shangri-La
3. InterContinental

Best Hotel Brand in China

Shangri-La1. Shangri-La
2. Grand Hyatt
3. InterContinental

Best New Business Hotel in China

Waldorf Astoria Shanghai on the Bund1. Waldorf Astoria Shanghai on the Bund
2. The Ritz-Carlton, Hong Kong
3. The St. Regis Shenzhen

Best Resort Hotel in China

Mandarin Oriental Sanya1. Mandarin Oriental Sanya
2. InterContinental Sanya Resort
3. Mission Hills Resort Haikou

Best Golf Resort in China

Mission Hills Resort Haikou1. Mission Hills Resort Haikou
2. Sofitel Zhongshan Golf  Resort Nanjing
3. Mission Hills Dongguan

Best Serviced Residence Brand in China

Ascott1. Ascott
2. Fraser
3. Somerset

Best Serviced Residence in China

Fraser Suites Nanjing1. Fraser Suites Nanjing
2. Ascott MaillenShenzhen
3. Oakwood Premier Guangzhou



The Peninsula Shanghai 1. The Peninsula
2. Waldorf Astoria Shanghai on the Bund
3. The Langham Xintiandi


Garden Hotel Guangzhou1. The Garden Hotel
2. The Westin Pazhou
3. The Ritz-Carlton


Conrad Dalian1. Conrad
2. InterContinental
3. Shangri-La


Best Business Hotel in Tianjin1. The Westin
2. The St. Regis
3. Sheraton Tianjin Binhai


Grand Hyatt Beijing1. Grand Hyatt
2. China World Summit Wing
3. Sofitel Wanda


Shangri-La Changchun1. Shangri-La
2. New Century Grand
3. Days


Best Business Hotel in Chengdu1. Sheraton Chengdu Lido
2. Shangri-La
3. InterContinental Century City


Best Business Hotel in 1. Sheraton Shenyang Lido
2. Crowne Plaza Shenyang Parkview
3. Traders


Hyatt Regency Hangzhou1. Hyatt Regency
2. JW Marriott
3. Four Seasons Hotel Hangzhou at West Lake


Jinling Hotel1. Jinling Hotel
2. The Westin
3. InterContinental


DoubleTree by Hilton Hotel Chongqing North 1. DoubleTree by Hilton Hotel Chongqing North
2. Hilton
3. Sheraton


Island Shangri-La, Hong Kong1. Island Shangri-La
2. The Peninsula
3. InterContinental Hong Kong


Grand Hyatt Shenzhen1. Grand Hyatt
2. Futian Shangri-La
3. The St. Regis


InterContinental Sanya1. InterContinental Sanya
2. Mandarin Oriental Sanya
3. The St. Regis Sanya Yalong Bay


Marco Polo Xiamen1. Marco Polo
2. Kempinski
3. The Westin


Grand Hyatt1. Grand Hyatt
2. The Venetian
3. Wynn



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