News

Skyteam to enhance airport experience

12 Jun 2012

Skyteam has announced several new initiatives that, in addition to the SkyPriority launched earlier this year (see story here), should enhance the passenger’s airport experience when flying with Skyteam member carriers. 

One of the initiatives is called the SkyTransfer, which seeks to make transfers and connections between member carriers as seamless as possible. A statement from the network explains that the initiative will involve “organising recognition and service recovery, monitoring critical transfers and staff training”. The first nine airports to implement the SkyTransfer are the popular transfer hubs within the alliance’s network: Amsterdam, Atlanta, Beijing, Guangzhou, Mexico City, Paris, Rome, Seoul and Shanghai. 

Also, the alliance will work to create more Skyteam hubs similar to that found at Heathrow T4. The hubs will consist of dedicated check-in areas for Skyteam carriers and self-service kiosks, while two new Skyteam lounges are on track to open in Beijing and Istanbul later this year. Meanwhile, to push things further at the London Heathrow hub, the alliance is working to pilot a fast bag drop facility that should streamline check-in procedures.

For more information, visit www.skyteam.com

Alisha Haridasani

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