British Airways passengers departing London City with checked luggage can now tag the bags themselves, following the launch of the service at Gatwick airport last year.
Designed to ease congestion on the airport concourse, self bag-tagging was launched at BA’s check-in zone at Gatwick’s revamped North Terminal last October (see online news October 14).
Passengers use self-service kiosks to print out baggage tags, before depositing luggage at a bag drop desk, where the tag is scanned and the weight of the bag checked.
BA says the new service at London City will be available to passengers travelling to the UK and Europe. BA's all-business class service between London City and New York is not currently included in the initiative, as the carrier first has to seek US approval.
The airline says that self bag-tagging means “customers can literally go from kerbside to airside, even with checked-in bags, in 20 minutes”, adding that the technology “has proved so successful it was decided to install it at London City”.
Customer service staff will be on hand should passengers need any help with the new technology.
Report by Mark Caswell
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