Air France subsidiary Cityjet is to launch a Twitter concierge service, with its feed acting as a customer service platform, as well as offering passengers the chance to book hotels, restaurants and taxis directly through the virtual service.
The new service, which will initially trial for two hours per day (Monday to Friday from 1400-1600) from August 1, will “endeavour to help all Cityjet passengers with their travel related queries”, with the aim of turning around requests within 15 minutes.
Customers can use the Twitter concierge for requests including reserving hotel rooms and restaurant tables, but note that Cityjet will not carry out any requests which require a financial commitment upfront, such as ordering flowers or booking theatre tickets.
Report by Mark Caswell
Business Traveller will be publishing a feature in our next issue looking at how the travel industry uses social media to interact with its customers. To subscribe to the forthcoming September 2011 issue click here.