Munich Airport has rolled out InfoGates, a new and easy way for passengers to attain information about the airport.
InfoGates is a kiosk that allows passengers to click a button and be connected immediately, via videoconference, to an information service representative for a real-time dialogue on a life-sized screen.
So far, six of these new counters have been installed. These new InfoGates are an extension of, and an addition to, 17 information points that provide information on a touch screen for queries that do not need connecting through to an information representative.
Introduced as a pilot programme in March this year the information kiosks have attained positive feedback from the approximately 45,000 visitors that have put the innovative system through its paces.
For more information, visit www.munich-airport.de/EN
Alisha Haridasani
