AirAsia offers multi-channel online assistance

11 Feb 2011

AirAsia has launched an online multi-channel help and solutions centre facilitating interaction with staff via live chat, webmail and twitter.

Passengers can put up queries to airline staff at via live chat or webmail. They can also put their questions on the AirAsia's Twitter page at @askairasia. These new online services are available from Monday to Friday, between 0900 and 1800.

Users that send questions via webmail will receive a response with their query’s reference number and expected response time.

The service is currently only available on the internet while mobile versions will soon be rolled out.

Furthermore, the airline has upgraded its search engine and fitted it with an intelligent automated response capability to enable passengers to quickly find answers to frequently asked questions.

For more information, visit the new website.

Alisha Haridasani

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