Rendezvous Hospitality to equip hotels with telepresencing services

3 Jun 2010

The Rendezvous Hospitality Group (RHG) intends to roll out telepresencing technology throughout the chain, following the product launch in its Singapore flagship this week.

“We are always looking at ways to enhance our services that are catered to business travellers,” said Iqbal Jamabhoy, CEO of Rendezvous Hospitality Group (RHG). “Leveraging on the city’s positioning as an international business venue, the telepresence public room at Rendezvous Hotel Singapore provides an added advantage to overseas companies doing business in Singapore and allows them to instantly connect to and close deals with their home offices.”

RHG has tapped India-based Tata Communications to install a Cisco telepresence system in a "telepresence public room" at its 298-room Rendezvous Singapore. Accommodating up to 18 people, the facility can be rented at S$550 (US$392) per hour per dial-in point. At press time, no other hotel in the island-state is believed to offer the service.

Telepresence is a high-end form of video conferencing that replicates the experience of an actual face-to-face meeting by combining high-definition video, rich audio and interactive elements so that it feels the participants are all in the same room.

Rendezvous Singapore’s telepresence public room also allows customers to communicate remotely with third-party companies located overseas who may not have their own telepresence system in their premises, but whose offices are based in places where Tata Communications has its own telepresence-ready public rooms that are available on a pay-per-use basis. Tata Communicates runs a network of 14 Telepresence public rooms in Boston, Chicago, Santa Clara in the US, Sydney in Australia, Toronto in Canada, Mumbai, Bangalore, Chennai, Delhi and Hyderabad in India, Johannesburg, Manila and London.

The Singapore-based hotel chain currently has 15 properties, both operating and under development, under the Rendezvous and The Marque hotel brands.

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Gigi Onag and Sarah Spaeth

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