News

SIA streamlines airport experience for clients using online check-in

1 Jun 2010

Singapore Airlines’ (SIA) passengers, who check in online and fly without baggage, will experience even faster processing now with the launch of the Passenger Reconciliation System (PRS). SIA and the Changi Airport Group introduced the service today.

Previously, customers with self-printed boarding passes were required to present their travel documents at the check-in counters for verification and endorsement, even those without check-in baggage. Only after these documents were verified could they proceed to immigration.

With PRS, those qualified can go straight to immigration where security officers with 2D barcode scanners will verify their self-printed boarding passes. Customers, who have visa or credit card verification requirements, will still need to present their documents at the check-in counters first, then go to designated self-service counters at Row 9 in Terminal 2 and Row 4 in Terminal 3.

The airline estimates that close to a quarter of its customers check in online and over a third of these customers print their own boarding passes.

For more details, visit www.singaporeair.com

Margie T Logarta

 

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