IHG equips concierge teams with iPads

5 Apr 2010

Concierge teams of selected InterContinental Hotels & Resorts (IHG) properties across the world, will soon be using the new Apple iPads to enhance sharing local destination advice with guests.

The mobile, multi-touch, content-rich device was only rolled out in the US on April 3, 2010.

As part of a global pilot, InterContinental Hongkong, InterContinental London Park Lane, InterContinental New York Barclay and InterContinental Buckhead Atlanta will be among the first in the chain to use this latest technology when interacting with customers. The units arrive in the various properties some time this week.

The Apple iPad is expected to help the concierge staff fine tune their customer service through these ways:

• Enhanced Maps and Directions – Rather than jot directions on a foldable paper map, staff will be able to provide exact directions, through interactive maps with high-resolution satellite imagery, close-up street views and detailed walking routes.

• Video Recommendations – Staff’s top local recommendations come to life in destination specific videos. The Apple iPad will allow Concierge teams to present these short videos to guests, so they get a clearer idea of selected recommended activities even before they set off.

• Instant Booking Confirmations – Staff recommendations of restaurants, performances and attractions can be clearly illustrated with vibrant images and sharp text, and bookings may be made and confirmed instantly by email.

Once in operation, individuals, who have had the opportunity to experience the new service and would like to provide ideas and feedback to help improve the product, are invited to tweet InterContinental at

Margie T Logarta

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