United Airlines adopts mobile boarding

21 Mar 2010

United Airlines has rolled out its mobile boarding pass service, allowing passengers to check in using their internet-enabled handheld devices 24 hours before departure.

The new convenience improves on the airline's online check-in service by making it mobile, making it possible for passengers to access the service anytime, anywhere. It is available to customers departing from the airline's hubs in Chicago O'Hare International Airport, Los Angeles International Airport, San Francisco International Airport and Washington Dulles International Airport. United has also introduced the service in other US airports such as Dallas-Fort Worth, Las Vegas, New York La Guardia, Orlando, Philadelphia, Phoenix, Portland and Seattle. Other US airports are expected to come online with the mobile boarding pass in the coming weeks.

Airline passengers on both United and United Express flights can check in at The mobile boarding pass is available on flights within the US, Puerto Rico and the US Virgin Islands.

Passengers who check in through their handheld devices will receive an email link to access their mobile boarding pass that includes a two-dimensional barcode. The barcode can be scanned at airport security checkpoints and at the gate during boarding. A refresh of the boarding pass will reflect any changes and upgrade confirmation.

"Mobile check-in and paperless boarding give our customers more choice and control over their travel experience," said Cindy Szadokierski, vice-president of airport operations planning at United. "These options enable travellers to have greater flexibility and efficiency in their travel day, particularly as we enter the busy spring break travel season, where thousands of additional customers will pass through airports every day."

In recent years, the mobile boarding pass service has seen steady adoption by airlines such as Finnair, Lufthansa, bmi, SAS and Air France among others - mostly on European routes.

Last month, United's rival Continental Airlines extended its paperless boarding to passengers outside the US by making it available to those flying from London Heathrow Airport. It is the second European airport after Frankfurt where the American carrier introduced its mobile boarding pass (see news).

For more details, visit

Gigi Onag

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