News

UPDATE: Eurostar "steadily managing backlog of passengers"

22 Dec 2009 by Mark Caswell

Eurostar has updated its website as of 1230 today (December 22), with details on how it is prioritising travel for delayed passengers.

A statement on the operator’s homepage says:

“Eurostar continues to run a restricted service today. The procedures that we put in place to prioritise passengers are working well, with stations steadily managing the backlog of passengers.

“While we continue to give priority today to customers holding tickets for travel on Saturday 19 and Sunday 20 December, in London and Paris we are now accommodating customers who hold a ticket for travel on Monday 21 December.

“As this is a restricted service, we recommend that passengers who are eligible for travel today should present themselves at station check-in desks no later than 1500 (local time).

“We are monitoring the situation and continue to advise customers whose journeys are not essential not to travel and to change their tickets for travel on a later date or have their tickets refunded.”

For more information visit eurostar.com.

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