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Grand Hyatt Hong Kong sets up flight check-in services

3 Dec 2009

Guests of Grand Hyatt Hong Kong, departing on Cathay Pacific, Dragonair, Air China, Air France, KLM and United Airlines, can now check in for the flights and print out their boarding passes right on the hotel premises. This is the first hotel in Hongkong to offer the 24-hour convenience.

The self check-in kiosk, located at the business centre in the lobby, scans passports and prints boarding passes. Check in can be conducted from two hours to up to 48 hours in advance, subject to the carriers’ requirements.

The service took two years to realise, said Gordon Fuller, Hyatt Hotels Corporate area vice-president and Grand Hyatt general manager, adding that it shows their commitment to enhancing guest satisfaction. The 549-room property, which marked its 20th anniversary last month, was first in the world to represent the Grand Hyatt brand when it opened in 1989.

Fuller said more airlines will shortly join the self check-in list. However, there is still no indication that the service will offered in other Hyatt properties.

Having satellite check-in services at hotels is not new in the region. ANA offered it at their Narita airport-located hotel until recently, while Korean Air continues to do so at Hyatt Regency Incheon. Aloft Beijing provides a kiosk allowing print out of boarding passes for those who’ve done online check in, following its North American counterparts whose technology allows not only the print out of boarding passes but hotel check ins and check outs as well.

For more details about Grand Hyatt Hong Kong, visit www.hyatt.com

Margie T Logarta

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