Service consistency impresses Chinese business travellers

12 Nov 2009 by intern11

Business Traveller China Awards 2009Chinese business travellers expect consistent quality service from travel and hospitality providers. The roll call of winners of the 2009 Business Traveller China Awards, handed out during dinner ceremonies tonight at The Westin Beijing Chaoyang, was proof positive.

Established names and brands dominated the event, including Singapore Changi Airport for Best Airport in the World; Singapore Airlines for Best Airline in the World and Best Asian Airline serving China; Air China for Best Chinese Airline serving China; Grand Hyatt for Best Hotel Brand in the World; Shangri-La for Best Hotel Brand in China; Ascott as Best Serviced Residence in China; and Mission Hills Resort & Spa as Best Golf Resort in China. Hongkong won as Favourite City in the World.

Joining the charmed circle of star performers were first-time winners, Beijing Capital International Airport for Best Airport in China; The Westin Beijing Chaoyang for Best New Business Hotel in China; and Kempinski Hotel Dalian for Best Business Hotel in Dalian, InterContinental Hong Kong for Best Business Hotel in Hongkong, Sheraton Shenzhen Futian for Best Business Hotel in Shenzhen and The Venetian for Best Business Hotel in Macau SAR.

Launched in 2005, the awards are classified in 32 categories, eight for airlines, 20 for hotel and accommodation, out of which, 15 topped the competition in major cities in China.

The Chi Heng Foundation, a champion for better education for thousands of AIDS-impacted Chinese children, was the seven-year-old publication’s beneficiary for a Silent Auction of travel products and services. This is the fourth year that Panacea Publishing Asia, Business Traveller’s motherhouse, is working with the group to provide a better future for the youngsters, many of whom are orphans and shunned by their communities. The proceeds of the Silent Auction recently funded four reading rooms in the provinces of Anhui and Henan.

Renowned cellist Trey Lee, honorary patron for Chi Heng, was this year’s guest of honour. James Chau, well known news presenter with CCTV, was master of ceremonies.

Pictures of the 2009 Business Traveller China Awards held at Westin Beijing Chaoyang last night have been uploaded. Click on the name of the winner in each category to view.

For more pictures to the Business Traveller China Awards 2009 lunch held at the The Westin Beijing Chaoyang, please click here. Users located in China may also click here for access to the same photo collection. To become a fan on our Facebook Page, click here.


Best Airline in the World

Singapore Airlines1.    Singapore Airlines

2.    Cathay Pacific

3.    Air China

Best Chinese Airline serving China

Air China1.    Air China

2.    China Southern

3.    Hainan Airlines

Best Asian Airline serving China

Singapore Airlines1.    Singapore Airlines

2.    Cathay Pacific

3.    Dragonair

Best American Airline serving China

United Airlines1.    United Airlines

2.    Air Canada

3.    Continental Airlines

Best European Airline serving China

Lufthansa1.    Lufthansa

2.    British Airways

3.    Air France

Best Airline First Class

Cathay Pacific1.    Cathay Pacific

2.    Singapore Airlines

3.    Lufthansa

Best Airline Business Class

awards1.    Lufthansa

2.    Singapore Airlines

3.    Cathay Pacific

Best Airline Economy Class

awards1.    Virgin Atlantic

2.    Singapore Airlines

3.    Thai Airways


Best Airport in the World

Singapore Changi Airport1.    Singapore Changi Airport

2.    Hongkong International Airport

3.    Dubai International Airport

Best Airport in China

Beijing Capital International Airport1.    Beijing Capital International Airport

2.    Hongkong International Airport

3.    Pudong International Airport


Favourite City in the World

Hongkong1.    Hongkong

2.    Bangkok

3.    Sanya


Best Hotel Brand in the World

Grand Hyatt1.    Grand Hyatt

2.    JW Marriott

3.    Sheraton

Best Hotel Brand in China

Shangri-La1.    Shangri-La

2.    Sheraton

3.    InterContinental

Best New Business Hotel in China  

The Westin Chaoyang Beijing1.    The Westin Beijing Chaoyang

2.    JW Marriott Beijing

3.    Hilton Wangfujing Beijing

Best Resort Hotel in China

Sheraton Sanya1.    Sheraton Sanya

2.    Sanya Marriott

3.    Kempinski Sanya

Best Golf Resort in China

Mission Hills Resort & Spa1.    Mission Hills Resort & Spa

2.    Sofitel Zhongshan Golf  Resort Nanjing

3.    Spring City Golf & Lake Resort Kunming

Best Serviced Residence Brand in China

Ascott1.    Ascott

2.    Marriott Executive Apartments

3.    Fraser



The Westin Beijing Financial Street1.    The Westin Beijing Financial Street

2.    Grand Hyatt

3.    China World Hotel


Shangri-La1.    Shangri-La

2.    Swiss-Belhotel

3.    Days


Sheraton Lido Chengdu1.    Sheraton Lido

2.    Crowne Plaza

3.    Shangri-La


JW Marriott Chongqing1.    JW Marriott

2.    InterContinental

3.    Sofitel Forebase


Kempinski Hotel Dalian1.    Kempinski

2.    Shangri-La

3.    InterContinental


The Garden Hotel1.    The Garden Hotel

2.    The Westin

3.    China Hotel, A Marriott Hotel


awards1.    Hyatt Regency

2.    Sofitel Westlake

3.    Four Points by Sheraton


InterContinental1.    InterContinental

2.    The Peninsula

3.    Conrad


The Venetian1.    The Venetian

2.    MGM Grand

3.    The Westin


Jinling Hotel1.    Jinling Hotel

2.    Sofitel Galaxy

3.    Sheraton Kingsley


JW Marriott Shanghai Tomorrow Square1.    JW Marriott

2.    Pudong Shangri-La

3.    The Westin Bund Centre


Sheraton Lido Shenyang1.    Sheraton Lido

2.    InterContinental

3.    Traders


Sheraton Shenzhen Futian1.    Sheraton Shenzhen Futian

2.    InterContinental

3.    Kempinski


Renaissance Tianjin TEDA Hotel & Convention Centre1.    Renaissance Tianjin Teda Hotel & Convention Centre

2.    Sheraton

3.    Renaissance


Marco Polo1.    Marco Polo

2.    Sheraton

3.    Crowne Plaza Paragon


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