News

Eurostar call centre booking fees scrapped

12 Aug 2009 by Sara Turner

High-speed rail service Eurostar has stopped charging a £5 booking fee for using its call centre, instead introducing a levy for booking with credit cards.  

Debit card bookings remain free, while customers paying for seats with a credit card are now charged an additional £3 per transaction, whether online or through the call centre.

Nick Mercer, commercial director for Eurostar, said: “The costs levied by credit card companies are out of our control and we are having to pass these on, but we want travellers to have the choice of avoiding extra charges and thus all debit card bookings will remain free.”

To book tickets or for more information visit eurostar.com or call +44 (0)8705 186 186.

Eurostar also recently announced plans to refurbish its entire fleet (see online news April 15) and has introduced through fares to Switzerland (see online news May 28)

Report by Sara Turner

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