Changi Airport introduces easier check in options

20 Jul 2009
Passengers using Singapore’s Changi Airport now have more check-in options, thanks to two new technological enhancements.

The Common Use Self-Service (CUSS) kiosk service allows Changi Airport customers to  check in on their own using one of eight kiosks at Terminal 1. Five airlines have signed up for the service: KLM Royal Dutch Airlines, Northwest Airlines, Cathay Pacific, Air France and United Airlines.

In addition, the Passenger Reconciliation System permits carriers to link their check-in systems with the airport’s system, offering passengers real-time automated check in and self-printed boarding passes. This means passengers, who are not checking in any baggage, do not need to queue at the counters to have their boarding passes verified. Instead, they can proceed to the immigration access point to show to the security staff.

At press time, Cathay Pacific is the only airline adopting the PRS.

“The CUSS kiosks and PRS simplify the airport experience for passengers and aim to minimise the inconvenience commonly associated with airport check-in processes. The launch of these two new innovations underscores Changi Airport Group’s continued commitment to enhancing the Changi Experience for its passengers, simplifying the travel process in their busy lives,” said a Changi Airport Group spokesperson.

“The take-up rate for the kiosks has been relatively high as participating airlines actively direct their passengers to use them. They may also station staff at the kiosks to assist passengers,” the spokesperson added.

Previously under the Civil Aviation Authority of Singapore (CAAS), Changi Airport is now managed by the Changi Airport Group, formed on July 1 as a result of the airport’s privatisation effort.

For more details on check-in at Changi Airport, visit

Joshua Tan

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