News

Air France ties up with Sofitel for its online check-in service

19 Apr 2009

Passengers of Air France in Thailand and Vietnam can now enjoy free internet check-in service at all Sofitel properties as the airline continues to expand this online service to non-traditional channels.

 Airline customers, who are staying at Sofitel hotels in both countries can check in, select their seat and print their boarding pass in the business centre or at the club lounge 30 hours before departure.

The service is also available to KLM Royal Dutch Airlines’ e-ticket holders.

“Thanks to Sofitel, we are able to serve the need of our clients beyond our own territory. Our clients are able to finish all check-in procedures without charge and without having to leave the comforts of the hotel,” said Luc Delaplace, general manager of Air France and KLM in the Mekong region.

The participating hotels are Sofitel Bangkok Silom, Sofitel Krabi Phokeethra Golf and Spa Resort, Sofitel Centara Grand Hua Hin, Sofitel Centara Grand Bangkok and soon-to-open Sofitel Bangkok Sukhumvit  in Thailand, and Sofitel Metropole Hanoi, Sofitel Plaza Hanoi, Sofitel Saigon Plaza and Sofitel Dalat Palace in Vietnam.

Air France plans to tie up with other hotels to further extend its internet check-in service.

Similarly, Sofitel is keen to introduce this cooperation with Air France to its other hotels across Asia.

“There are a number of destinations where Air France and Sofitel are present throughout Asia, and together with Air France, we are exploring the possibility of extending this facility,” said Andrew Loader, vice president marketing of Sofitel Asia-Pacific.

He added: “The internet check-in service highlights the synergies between Air France and Sofitel and demonstrates our commitment to innovate and seek ways to improve the guest experience in our hotels.”

For more information, visit www.airfrance.co.th and www.klm.co.th for Thailand and www.airfrance.com.vn for Vietnam.

Sandy Goh

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