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Guests rule at Capella Singapore

1 Apr 2009

Capella Singapore on Sentosa Island opened Monday, promising to deliver six-star service with a heart.

“The concept of luxury as we knew it, the luxury of yesterday is gone; and our definition of it has changed as well,” said Horst Schultze, the famous hotelier credited with creating the template of hospitality featuring sumptuous surroundings and employees encouraged to be “ladies and gentlemen serving ladies and gentlemen”.

What will never disappear, he said, is the individual’s need to have his wants responded to in a speedy and reliable manner. “That’s the real luxury.”

Capella Singapore is the first Asian property for Schulze’s Capella Hotels and Resorts, which has set the goal of providing “intuitive and uncompromising service”. The second hotel in the region will be located Niseko in Japan, a ski resort becoming popular for its off-season attractions.

Capella’s philosophy takes the form of setting no rules when it comes to guest satisfaction – there are no check in and check out times and a personal assistant, assigned to a guest, contacts the individual before arrival to ascertain preferences in diet, activities and any other requests that can be carried out within legal and human parameters. “It’s all about taking ownership of the guests’ experience, helping to shape it and caring for them.”

Set on 12.14ha of land, of which only over 37 percent is built up, Capella Singapore was designed by Sir Norman Foster as a blend of traditional and modern architecture that melds seamlessly into the hillsides. The 111-room inventory includes 61 Deluxe Rooms, 11 suites and 38 villas – that come with outdoor showers and soaking tubs – and a Presidential Manor.

Extended stay offerings include 72 sea-facing suites and duplexes and nine “manors” with private pools and on colonial-style manor.

“You can stay for long as you want,” says Schulze chuckling, “but of course, we’ll bill you!”

The range of facilities for relaxation include Cassia, a fine-dining Chinese restaurant, The Knolls for all-day meals, Bob’s Bar (after renowned hotelier Bob Burns, who founded The Regent Hotel chain), The Library, Auriga Spa and Fitness Centre, three cascading outdoor pools and a sculpture garden. A circular ballroom, topped with a domed roof allowing natural light in, three meeting rooms and a business centre with two boardrooms cater to small product launches and intimate corporate retreats.

Until May 31, Deluxe Rooms are priced at S$650 (US$427), Villas at S$1,800 (US$1,184) and S$4,000 (US$2,631).

For more details, visit www.capellahotels.com

Margie T Logarta

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