THAI improves customer service at Suvarnabhumi Airport

30 Mar 2009

THAI Airways has anticipated managing the extra 3,500 to 4,500 passengers from consolidation of its domestic and international flights at Suvarnabhumi International Airport yesterday with a host of facilities and services.   

Narongsak Sangapong, THAI’s acting president, said the move provided the airline an opportunity to enhance infrastructure and procedures. Suvarnabhumi Aiport’s advantage, he added, was it was a single terminal.

“It means we can futher streamline our passenger services, increase traffic flow and efficiency and improve transit times.”

Lek Klinvibul, THAI’s managing director, ground customer services department, said that 24 extra domestic check-in counters had been added to the existing number. Thirteen self-service kiosks are already located at check in.

Once the Airports Authority of Thailand approves, a number of Common Use Self-Service (CUSS) kiosks, which can be used by passengers of many airlines, will be placed throughout the terminal to help alleviate congestion and keep passenger movements smooth.

To avoid missing flights, THAI continues to advise customers to spare enough time for check in, stressing that counters close 30 minutes prior to departure and the need to arrive 10 minutes before boarding time.

The carrier is planning to expand its Internet Home Print Boarding Pass service, launched recently for domestic routes, to the international routes in May. Those with only hand carry can proceed immediately to immigration and the gate upon arrival at Suvarnabhumi Airport.

Ground customer services department managing director Klinvibul added that the domestic executive lounge in Concourse A will be extended by another 284sqm and designed with a garden setting. The range of snacks and drinks will be wide, he promised.

??For better and more efficient communication THAI’s ground staff are using PDAs, which provide information to aid in check in, load control, reservations, frequent flyer profiles, baggage tracing and flight information.   ??

For more details, visit

Margie T Logarta

Loading comments...
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below