Airline update: Jetstar and Vietnam Airlines

Vietnam Airlines will launch its Hanoi-Can Tho services on January 4, 2009. For the time being, the airline will fly the route once daily, though there are intentions to increase the service’s weekly frequency to up to 14.

To promote its new service, the carrier has announced a 50 percent discount for flights departing from January 4 to 15.

Meanwhile, Jetstar announced that it would soon reintroduce a benefit that will allow JetSaver and JetSaver Light tickets to be transferable to another name if the airline is given at least a 24-hour notice before the flight, and administrative fees and fare differences are paid for.

This comes as Australia’s Supreme Court of Victoria overturned a decision by the Victorian Civil and Administrative Tribunal (VCAT).

The VCAT had previously held that the change fee that the airline had previously charged was in violation of fair trade. 

As a result, Jetstar withdrew the service in July last year.

Jetstar Chief Executive Officer Bruce Buchanan said in response to the latest ruling, “We have always believed in providing levels of flexibility for our customers within our everyday low-fare offers, and this [benefit] will once again be offered for our most popular airfare products.” ?

“It is important to note that the fare difference at the time a customer wishes to make a change may be significant, particularly for customers who purchase Jetstar’s deeply discounted fares.

“However, customers who no longer wish to travel on their booking have another option rather than just forfeit the fare they paid.”

The change fee will be applicable to all of Jetstar’s international operations, including Jetstar Asia and Jetstar Pacific.

www.vietnamairlines.com

www.jetstar.com

He Ruiming


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