BA moves final flights to T5

21 Oct 2008

BA has transferred a tranche of 99 weekly flights to T5, marking the end of the carrier’s move into the new terminal at Heathrow.

The flights are to 11 mid-haul and long-haul destinations previously served from T4: Boston, Calgary, Chennai, Delhi, Denver, Dhaka, Dubai, Kolkata, Montreal, Seattle and Shanghai.

A spokeswoman for BA said the carrier’s operations at its dedicated terminal were now running smoothly.

“We now have almost seven months’ experience of working in the terminal
under ‘live’ conditions and all staff who are coming across from
Terminal 4 also have experience of working in Terminal 5,” she said.

“In June and September, we moved the second tranche of flights over and it went really well – we’ve reached record levels of punctuality and customer satisfaction, and almost halved the number of delayed bags.”

All BA’s flights from Heathrow will now depart from T5, except for short-haul services to Madrid, Lisbon, Barcelona, Helsinki and Nice, which will continue to operate from T1 until their move to T3 early next year. BA flights to Bangkok, Singapore and Sydney will also remain in T4 before transferring to T3 in 2009.

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Report by Lucy Fitzgeorge-Parker

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