SriLankan promotes online check in

22 Sep 2008

SriLankan Airlines has been systematically introducing its on-line check through its route network in since December. The service began with its hub at Colombo’s Bandaranaike International Airport and is now available at eight overseas stations such as Hongkong, Singapore, Beijing, New Delhi, Bangalore, Madras, Hyderabad and Dubai. The rest of the network is expected to have it in the near future.

Passengers can access as much as 24 hours prior to a flight from their homes, offices, or even while travelling, through their laptops, desktops or PDAs, and click on “on-line check-in”. They just key in four basic details: name, airport, flight number, and booking reference number and receive a seat number and boarding pass. They can print out the pass themselves or pick them up at the airport counter.

Passengers will also be able to choose their seats in the aircraft via a user-friendly chart that shows the aircraft’s seating plan, which indicates already reserved seats in a different colour. At the airport, they need only to go to the baggage counter to hand over their bags.

On-Line Check-In closes two hours prior to each flight. Even groups of passengers can be checked in. At present, passengers who require special care such as infants and wheelchair passengers, will continue to be handled by SriLankan staff and not through the on-line system.

Additional information is required from passengers en route to a country that requires Advanced Passenger Information (API) such as the UK, including passport number, date of birth and sex.

Margie T Logarta

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