Ryanair to launch self-service check-in at Stansted

9 Sep 2008 by Mark Caswell

Low-cost carrier
Ryanair is to open self-service check-in kiosks at London Stansted airport
later this month.

When Business
passed through the airport today (Tuesday September 10), there was a
bank of around 50 self-service kiosks located in pairs (see photograph)
in zone G next to Ryanair’s manned check-in desks.

Ryanair has yet
to give an exact date for the opening of these kiosks, with the screens
currently saying, “Coming September 2008 – Ryanair Self-Service. Faster
check-in for all passengers.” No further details are yet available from
Ryanair, with a spokesperson saying they will launch “later this month”.

It will be
interesting to see whether Ryanair charges passengers for checking in using
these new machines – travellers currently pay £4 each way to check in at the
airport using the manned counters.

It’s not
surprising that the carrier has opted to introduce self-service kiosks. Almost
all of its ticket sales are paid for online using credit or debit cards (which
could easily be used as the identifier at the kiosks), and in the long term it should enable
the carrier to make further cost savings through the decreased use of manned
check-in desks.

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