Alitalia launches new passenger services

28 Jun 2008 by BusinessTraveller

Italy’s national
carrier has improved several of its ground and onboard services, including additional self
check-in machines at Heathrow and enhancements to its in-flight entertainment

Alitalia has added two new self-service
check-in kiosks opposite the departure gates at Heathrow T2, for use by
passengers with hand luggage only. Fasttrack security lanes for premium
customers have also been added at Rome
Fiumicino (Terminal A), Milan Linate and Turin airports.

The carrier’s online check-in facilities have been extended to allow multiple check-in for up to seven passengers on the
same booking, as well as a return check-in option for those returning the same

New executive lounges have been opened at Rome
Fiumicino – Terminal A (Sala Bramante) and Terminal C (Sala Canova), Milan
Linate – landside (Sala Parini) and airside (Sala Manzoni), Turin (Sala
Alfieri) and Catania (Sala Bellini). The lounges feature meeting rooms,
flatscreen TVs, Italian and international newspapers, a new catering service,
and wifi internet access (which will also be added to the existing lounge at
Heathrow in the near future).

In-flight, Alitalia has
increased the number of films available on its individual TV screens fitted in
the carrier’s B777 aircraft, and introduced a movie service on medium-haul
flights over 3 hours 10 minutes. Improvements are also planned for its onboard
catering service.

Alitalia’s future remains uncertain, with
takeover talk with Skyteam partner Air France-KLM having stalled earlier this
year. The news of improvements to Alitalia’s services comes as rival Air One
launched its first intercontinental routes from Milan Malpensa to Boston and
Chicago this week (see online new June 27).

For more information visit,

Report by Mark Caswell

Loading comments...
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below