VirtuallyThere a most helpful companion

1 Nov 2007 by business traveller

Travellers constantly on the go have a new companion they can rely on. The new VirtuallyThere service by Abacus International allows travellers to access real-time travel information and personalised itineraries using WAP technology from their mobile phones.

This new service enables passengers to retrieve their itinerary or e-ticket simply by logging on to with a Passenger Name Record (PNR), email address and last name as authentication.

Additionally, users will also be able to receive flight notification alerts on their mobile phones, either in the form of email, text or voice message. This not only updates them with the latest information, but also informs users in advance of any potential flight delays, cancellations and even any terminal or gate changes, enabling them to better manage their time.

There is also an added benefit for people travelling from and within the US, as they will be able to check the estimated waiting time for Transportation Security Administration (TSA) security lines at various airports across the country, making it possible for them to plan ahead for possible delays.

To further ensure a smooth journey, users will also be able to enjoy navigation assistance with maps and driving directions via MapQuest and a wealth of destination data such as city and restaurant guides, weather information and even the convenience of a currency converter tool.

Generally, one is unlikely to meet with any difficulties when utilising this user-friendly service. However, for those who do encounter any issues, Abacus customer service can be contacted via email or simply by calling any local Abacus office.

This free service requires no subscription and is also accessible through laptops, computers and PDAs.

However, in order to use this service, passengers must ensure that their travel agent requests for a VirtuallyThere notification when making their booking.

Kenneth Yap

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