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Starwood launches meetings concierge

21 Apr 2005 by business traveller

Starwood Hotels and Resorts has boosted its meetings and conference offering by launching a concierge service.

A Starmeeting Concierge is assigned to each meeting to welcome delegates, explain use of the facilities and deal with queries relating to audio-visual equipment.   

The service is offered free of charge to meeting planners, who are handed a business card featuring a photo of their concierge so they can recognise them easily.

The Starmeeting Concierge service has been implemented across theUS and is being rolled out across Starwood hotels inEurope,Africa and theMiddle East at the moment. So far it is available at Sheraton Heathrow, Sheraton Skyline,Park Lane, Sheraton Belgravia, andSheraton Park Tower inLondon, and inScotland in Westin Turnberry Resort and Sheraton Grand Hotel and Spa.

The introduction of the service follows customer research and testing in Starwood's Heathrow,Frankfurt andMadrid properties. According to the hotel chain, during the test phase 95% of delegates rated their concierge's responsiveness as "excellent". Go to www.starwood.com.

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