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Viewing 15 posts - 1 through 15 (of 1,853 total)

  • rferguson
    Participant

    Hi Stephen it’s the double edged sword with flying QR i’ve found. Superb in the air but when things go wrong or change they are extremely inflexible.

    I had a situation a couple years ago which I was not happy with. It didn’t involve Qmiles but instead a cancelled flight (that happened months in advance of my booked date) which resulted in a rebooking. I wasn’t happy at all with the options they provided and some of them were just not logical. I tried contacting them numerous times with better alternatives and they just wouldn’t budge. It was simply a case of ‘computer says ….’.

    I posted in the Qatar Airways forum of a well know frequent flyer chat site about how displeased I was with their service. A few days later I had a private message sent from someone at QR providing their direct email address and asked me to contact them. I did, and they resolved the re-route to my satisfaction. Could be worth a try.

    1 user thanked author for this post.

    rferguson
    Participant

    I’m pretty sure there was a period a few years ago when Jet was in dispute with their staff in India as they hadn’t been paid for months?

    It’s a shame really. Jet had an excellent reputation for onboard service – hard and soft product – which reading reviews online seems to have been cut back to the bone.

    They had lofty ambitions for an extensive long haul network too with a european hub (Brussels originally) between India and North America.

    Unfortunately many of their services eastbound from India that were being operated by very comfortable A330’s ended up being downgraded to B737 aircraft with more traditional J seating and the A330’s were then leased out (I flew one LHR-IST on TK recently).

    Will be interesting to see what happens. Surely there is room for two full service international airlines based in India, especially as Air India despite it’s never ending supply of government bail outs still has a rather limited international network.

    It wasn’t all that long ago that another indian carrier offering an excellent onboard service went bust. Kingfisher was great. I flew them once and they were truly excellent.

    I guess the Indian carriers just cannot compete with the Middle Eastern mega carriers. The Indian carriers are in the exact same situation many other airlines around the world are in – the homebase carriers offer little competitive advantage in serving the ‘non hub’ airports. For example, if someone wants to fly from Cochin or Chennai to Seattle with EK they can do it one stop. A home grown carrier would require two. No different to someone in the UK wanting to fly NCL – BKK. Or someone in Australia flying ADL – LHR.

    in reply to: Jet Airways problems

    rferguson
    Participant

    Hi MarkivJ.

    I agree with you….I would be disappointed when booking business class to find I have to pay (a not small fee) to reserve seats.

    Saying that, I wouldn’t worry too much about it if your main concern is your parents being sat together. A ground manager friend told me that the computer system pretty much allocates seats for the same booking at the time of booking anyway (although of course the customer doesn’t know that or where the seats are). I can also honestly say in my time of working god knows how many flights in J class passengers being not seated together is REALLY rare and has usually been the result of them missing a connection and being re-booked.

    If you are particular about which seats you want your parents to be sat in – for example you prefer the two by the window instead of the two in the centre – then it may be worth reserving and paying the fee.

    Unfortunately the seat reservation fee has been around for years now and it’s been raised a few times in the media. BA has never reversed its policy on it however.

    2 users thanked author for this post.

    rferguson
    Participant

    MarkivJ I think you’ll be OK for time.

    As FDos has pointed out you could take the train from T4 to Heathrow Central then change to the train to Terminal 5.

    Another option is the free public buses numbers 490 and 482. They run from right outside the arrivals hall at terminal 4 and direct to T5 with no need to change (there are one or two stops along the way at some of the cargo centres). They run every ten minutes or so and take about 15mins. The journey is free.


    rferguson
    Participant

    Hi Tom,

    Totally agree with you on the frustrating wait for elevators/lifts.

    I’ve stayed at a few tall properties – Marriott Boston Copley and Courtyard Kuwait come to mind – where they have installed newer lift technology. Instead of calling the lift and then selecting the floor once in the car (the only buttons inside are open/close/alarm), you select your destination floor in the lift lobby and a computerised system directs you to a specific elevator. Sometimes you still have to wait but the computer system seems to optimise the use of the elevators. So, if you do have to wait a little while I find when the elevator does arrive it will then be non stop to my destination floor (or with no more than one or two stops which are indicated when you board).

    My personal elevator pet peeves (which are overcome by the above system):
    – being on floor 30, getting in the elevator and having ten stops on the way down.
    – stupid people that think they will get an elevator quicker by pressing both the ‘up’ and ‘down’ call buttons regardless of their direction.
    – being on a lower floor and the elevators constantly being full when they reach that floor on the way down.

    The hotel we used to stay in in NYC was a very tall but very slim building that physically could only fit two elevators. I became accustomed to opening my hotel room door, holding it open with my bag, calling the lift then sitting down on the bed having a cup of tea until I would hear the ‘bing’ as the elevators could take so long.


    rferguson
    Participant

    I don’t think sending an email to the CEO will have much effect. Perhaps aim high, but not THAT high.

    Perhaps you should try the Director of Brand and Customer Experience, Carolina Martinoli?

    90% of email addresses at BA follow the same format.


    rferguson
    Participant

    alainboy/capetonian – I had to wiki her also (head in hands). She did look familiar though – apparently she has won three BAFTA’s.

    That’s what I struggled with with the first video – I didn’t know the majority of the cast apart from Sir Ian, of course Mr Bean, and Detective Scully. Some looked vaguely familiar but I had to google at length to find out who the long ginger haired girl talking about electronic devices was (Jess Glynne).

    I just watched the full length new one and there are a few faces I didn’t recognise but more than I did in the last edition. Sir Michael Caine, a bond girl, Joanna, David Walliams.

    in reply to: More BAd news….

    rferguson
    Participant

    As others have stated:

    Surcharges – a $15 burger on the menu in the US can easily end up $30 by the time the bill comes with ‘tray charge’ ‘tax’ ‘service charge’ etc etc.

    Limited service times – something decent should always be available around the clock in 4-5 star hotels

    Uncomfortable service – In certain parts of the world I find the lingering of the staff as they enter with the tray and place it somewhere uncomfortable as they wait for an additional tip on top of the 15-20% service charge.

    TBH I actually prefer to go down to the hotel restaurants and ask for ‘take out’ if it is during the opening hours. Yes, I lose the convenience of laying in bed in my PJ’s whilst waiting but on the plus side I avoid all the surcharges and get my food hot. I’ve never had one decline in ‘lending’ me metal cutlery either 🙂

    1 user thanked author for this post.

    rferguson
    Participant

    Sorry! Was a typo. Olivia Coleman as HB says. 🙂

    in reply to: More BAd news….

    rferguson
    Participant

    The new BA video will feature Sir Michael Caine, Olivia Molan and Joanna Lumley and be around one minute shorter than the current one.

    in reply to: More BAd news….

    rferguson
    Participant

    What is interesting is that the same week Norwegian announce LGW – TPA they quietly closed bookings on their website for LGW – SEA from Oct 26.


    rferguson
    Participant

    It’s a shame Virgin Atlantic doesn’t encourage it’s sister airline Virgin Australia to do the same:

    Virgin Australia Cancelling $174 Mistake Fare Tickets to Australia

    And it took them nine days to cancel the tickets.

    What is interesting though is the DOT has specific protections against consumers in the case of ‘mistake fare’ purchases. Although airlines have the right to cancel them, if the customer has purchased anything in relation to the flights – non refundable accommodation, car hire, tours etc – the airline is obligated to reimburse these expenses. I guess sometimes this can go to the consumers advantage as paying out for these incidentals may cost the airline more than just honouring their mistake fare.

    1 user thanked author for this post.

    rferguson
    Participant

    A friend of mine is a 777 pilot at Etihad.

    Today they all received a letter offering…..to work for Emirates for two years!!

    He sent me a screenshot which says:

    The appropriate management of pilot resources is a priority for Fleet Operations and something we constantly review.

    Following the introduction of the “leave without pay” programme, we now have an opportunity for some pilots to take up a secondment opportunity with Emirates Airlines.

    The opportunity will see these pilots that successfully complete the Emirates selection process, seoncded to Emirates for two years, upon completion of line training. During the secondment period:

    You will be placed on leave of absence from Etihad Airways
    You will receive your salary and full benefits from Emirates package
    You will continue to retain your seniority at Etihad during your leave of absence’

    An Interesting level of co-operation!


    rferguson
    Participant

    I think the article should have done some comparisons with passengers (and crew!) entering some US airports – LAX, JFK, IAD – waits are typically an hour at least.

    One thing I will say for the US is at least they are making an effort to reduce the queue times. Much of the processing is now done electronically by machines which if they are able to process your passport (which only seems to happen for around 60% of people – double barrelled names/hyphenated names/have two passports etc forget it) has at least helped speed up the process a little.

    US citizens returning home can now register to use passport control with their mobile phone.

    I don’t understand why the UK hasn’t installed similar technology.


    rferguson
    Participant

    This is a pretty balanced article on the BA situation:

    British Airways Cancels Thousands of Mistake Fares to Tel Aviv, Dubai

Viewing 15 posts - 1 through 15 (of 1,853 total)
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