rferguson

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  • rferguson
    Participant

    @rferguson; We are scheduled to re-open the new satellite lounge on Tuesday 20th Feb @ 0500. 🙂

    Hi Adrian, just to echo the other posters thoughts, thankyou for coming on here.

    I was passing through KUL at 16:00 today and was very much looking forward to visiting the new lounges. Alas, they are still all boarded up with no further information. I asked one of the staff in the regional lounge what’s going on and her reply was ‘I don’t know. I think it will maybe open Thursday’.

    Do you have any more information on this?

    Many thanks, RF


    rferguson
    Participant

    Hi folks, just thought i’d do a little update on this.

    At the time of my last post in August 2017 I wrote that I was lodging a complaint via the CAA in the hope that they would agree with me and strengthen my hand a little in any small claims action against Finnair.

    I was disappointed when in fact the CAA sided with Finnair and said that they were right in claiming extraordinary circumstances.

    I disagreed still. My main beef was that the ATC delay was actually a ‘knock on’ from the previous day and that in that time Finnair should have contacted me to advise me and allow me to make other plans as the EU 261 obligations do not only talk about compensation but also airlines doing all possible to minimise disruption which I claimed Finnair had not.

    The CAA verdict knocked my confidence in pursuing a Small Claim case myself (I didn’t like the idea of being lumbered with costs if I lost which it looked like I would) so I engaged one of the no win-no fee solicitors.

    It was no longer about the money and I had absolutely no problem with losing a percentage to the legal team in the case of winning. In fact, even if my portion had been £5 I would have pursued it as it had become about principle for me and I was really disgusted by Finnairs handling of it.

    The no-win no-fee solicitors first send another letter to the airline concerned claiming compensation. As expected, Finnair did not reply. At this stage the solictors then have a more in-depth look at the case and decide whether they will pursue it through court or not (I guess they want to be working on good odds as I imagine they don’t want to be lumbered with costs either). I was delighted when the solicitors contacted me and said that they believed my case was strong and that day they would issue court papers against Finnair. I was advised the process could now take anything from a few days to years to resolve. Finnair could immediately admit liability (unlikely) or defend their claim in court (they would have 2-6wks to either admit liability or submit a formal written defence).

    At exactly two days before the six week deadline they agreed to settle the claim for the full amount.

    Very happy.


    rferguson
    Participant

    Sorry LP forgot to answer the second part of your question.

    In most circumstances where i’ve worked on flights where passengers switch over (and i’ve seen it happen in Club too) only the first passenger will get the amenities (washbag etc).


    rferguson
    Participant

    These kind of situations are happening more and more frequently. They generally fall into two categories:

    1- the one you describe where one passenger is seated in First and travelling with a companion sat in another cabin. If there is an empty seat this will invariably lead to an upgrade request especially if the passenger in First eyes an empty seat. This will be denied and the offer will be made that their guest can join them on the buddy seat or an empty adjacent seat for a drink before the meal. We will sometimes get a request for them to split use of the F seat. This will be down to the circumstances on the day really. It isn’t officially condoned but if the request is made politely and they understand the need to be quiet and discreet and not disturb anyone during the ‘changeover’ and also that there will only be ONE changeover during the flight many CSD’s will agree.

    2 – the more common and often more frustrating scenario. Extended family travelling. Mum and dad in First and the kids/cousins/aunts (sometimes these are BIG family groups) travelling down the back that will constantly trek up to First to visit the passengers in First or ask them a question. This doesn’t get tolerated for long especially when the visits become repetitive.


    rferguson
    Participant

    Trustme use the CX First class lounge in T3. And/or the new QF one. Much better than BA


    rferguson
    Participant

    Hi Adrian….while you are on here any chance you can update us with an opening time for the MH satellite lounges in KUL?? 🙂


    rferguson
    Participant

    It’s interesting actually as BA has claimed it was never the intention that Do&Co would cater all routes yet the crew were under the impression that WAS to be the case.

    Saying that, I have seen the new non-JFK catering and it is still definitely a step up. Yes, the hot meals are essentially the same. The quality and choice of the starters, desserts and cheese has definitely improved as has the afternoon tea.


    rferguson
    Participant

    I find they answer quite quickly if you send a message via their facebook page or tweet.


    rferguson
    Participant

    Yes it’s weird. BA’s service enhancements can be a little disjointed. It’s not just the ice creams – it’s the breakfast box on shorter longhaul flights too. With the WT enhancement WT gets the old style box back and in WTP it’s still the ‘basket of shame’.

    This has been asked about on company forums and the answer was ‘this is a world traveller targeted enhancement program’. Apparently WTP will have its own enhancements soon.


    rferguson
    Participant

    Another aspect of the new CEO A320’s seating that I wasn’t aware of until the other day is that they are removing the cocktail table that covers the middle seat of Club Europe. Apparently to save weight. Crew of course have expressed displeasure but BA have countered that it is in line with what other european airlines offer in Business Class. I think it’s a shame. I know it doesn’t serve a lot of purpose but at least one can pretend a little less that it’s not just a blocked off empty middle seat with the table in place.


    rferguson
    Participant

    Onboard longhaul fights the offering depends on whether it is a weekday or weekend. Weekdays we get The Telegraph, the i, FT, Times, NY Times (which replaced the WSJ). On weekends we only get The Telegraph, the i Weekend, and the Weekend FT. The help yourself displays at the top of the jetty bridges stock The Sun, The Times, FT.

    In the F lounge i’ve seen a vast array of publications including many foreign ones.

    The magazines we carry onboard include Time, Spectator, BT, Wallpaper, OK, Vanity Fair, GQ, Conde Nast, a few other random ones and sometimes destination/language specific ones on certain routes. Not all titles are supplied all the time either.


    rferguson
    Participant

    The biggest complaint i’ve heard about it is the rate that it is being rolled out. United embarked on a massive Polaris advertising blitz when they had precisely ONE aircraft with the new cabin fitted. So with a fleet of hundreds the chances of flying on one of that jet were tiny. I know they’ve rolled it out on a few more aircraft now but it still seems they are over advertising a product most people will not experience.

    in reply to: United – Polaris

    rferguson
    Participant

    Their main lounges in KUL have been closed for renovations for a few months now. The malaysia airlines website had stated that the lounges would be closed Oct 2017 – January 29 2018. Well that was until yesterday. The 29 January has been removed and it now seems the ‘closed for renovation date’ is open ended.

    It’s something that really frustrates me about MH. Lounge refurbishments and the like NEVER run to plan. And instead of advising customers a month or so in advance that the works are over running they advise under a week before. Well to be fair they don’t even advise, they just delete the re open date and leave everyone to guess.

    If anyone is passing through KUL over the coming days perhaps they could ask the regional lounge staff for the latest?


    rferguson
    Participant

    Flightlevel – you are right. Willie Walsh is on record as saying that BA would only likely buy A380’s from the second hand market. EK just placed an order for 30-odd A380’s but it will be interesting to see how many of these will be to add to the current fleet and how many will be used to retire existing A380’s within their fleet. SQ have already retired their first few delivered A380’s. So we may see a glut of them on the second hand market soon.

    I’m not really sure what BA would use them for. Willie Walsh also stated that for BA they are only useful for slot restricted city pairs where frequency isn’t off the upmost importance.


    rferguson
    Participant

    I was travelling on standby once on a flight from the US to europe on DL. Although this was standby it was actually as a revenue passenger (i’d misconnected from an internal flight and they put me on standby for a later flight to europe). The flight was very busy and we were waiting at the gate along with quite a few other passengers whom were also on standby. My partner and I were elated to not only get on the flight but also to get seats next to each other in economy. I approached the gate agent desk and expressed my thanks for getting us on and finding us seats together. The gate agent kind of looked over the top of her specs at me like a head mistress and said ‘show me your boarding cards’. I though to myself ‘GREAT. You’ve highlighted that you are two standby passengers with two seats together and they probably have confirmed passengers kicking off they didn’t get their seat assignments together and now you’ll take our seats and give us the split seats of the confirmed passengers. She took the boarding cards, looked at them. Typed away. I saw two new boarding cards being spat out. She thrust them at me and said ‘have a nice flight’ and at that she turned on her heals and walked down the jetty. When I looked expecting 23B and 36E I had boarding passes for seats 3A and 3B in Business 🙂

    I think these kind of things happen less and less often now. I know many airlines computer systems have now been configured to simply not allow it in the system for people to be upgraded willy nilly. At BA on flights that are looking potentially overbooked down the back where ‘invols’ may be needed there is a centralised facility in head office where a ‘Discretionary Upgrade Tool’ list is made 48hrs out. A number of factors are considered including FF status, fare paid, whether a certain customer had had invol upgrades before. The system then collates a ranking and automatically processes the upgrades if need be. There is little space for manual intervention, especially for a staff member on a check in desk or at a gate.

    in reply to: Blagging an upgrade
Viewing 15 posts - 1 through 15 (of 1,773 total)
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