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@rferguson – agreed always good to get positive feedback of a good flight, but one question. How would you deal with the ‘head shakers’ seeing a fellow passenger being consistently treated with a higher level of service in the same class? Clearly moving the passenger to club after the meal service is one thing and probably easier to deal with, but what would you say to a passenger who has heard you offer the passenger first choice of the meal (and with the comment in case there’s no choice) and bringing a bottle of water instead of a glass? Just curious…. especially in a smallish cabin…
It’s a good point and something we need to be sensitive about onboard. Considering I would have acknowledged the customers card status with a welcome i’d hope that would give his/her seatmate an idea of the reasoning for the special treatment. We tend to do it in other situations also. For example if we get left a note by a BA staff member that a friend is travelling on a flight we are operating on we’ll pop down with a couple glasses of champagne. Often the same if someone boards and we find out its their birthday/wedding anniversary etc etc.
In the case of the water bottle, if the non card holder seat mate asked if they could have one too, i’d absolutely give them one. I wouldn’t proactively offer one like the GCH though. Although I would proactively offer one if I was aware it was a travelling companion of the card holder. Personally, in this case (sorry FreJord!) I probably wouldn’t have asked for the meal choice first. Whilst it’s important for us to recognise our frequent flyers, i’d likely prioritise the non upgraded/non card holder customers choice first in the hope that a customer upgraded would understand and have the option of the remaining choice in WTP or one of the WT choices (or perhaps even a left over CW choice depending on how understanding they were). If it wasn’t an upgraded GCH in the last row of WTP I also wouldn’t ask initially for choice of meal. However if the choice situation started to become desperate i’d then discreetly ask them which they’d like me to keep aside or seek a Club alternative.in reply to: BA Good Service – Is this a Consistent Change?23 Oct 2018
Hi FredJord glad you had a good flight.
Taking your meal preference, personal introduction and bottle of water are all things that should happen although this can vary on the day.
Being moved to Club – i’d definitely say this was a one off. Not to say it will NEVER happen again but it’s generally not something that happens because a customer is the only Gold in the cabin. BA’s Cabin crews remit to upgrade onboard is only to manage certain issues, not because they just ‘want’ to. Although the Captain on the day does have carte blanche (which is handy when we the crew have friends or family travelling with us). An example of when we would upgrade a customer onboard -, a customer seated in WTP has no working IFE and there are no empty seats in that cabin but there is in Club. Some CSD’s will actively seek out a cardholder in WTP, move them to Club and then move the customer with the non-working IFE into the now empty seat in W. Others will just move the affected customer up. Depends on the CSD.in reply to: BA Good Service – Is this a Consistent Change?23 Oct 2018
That one puzzled me when I saw it – SC has some lovely beaches and of course the golf might give hem some J business. Maybe makes as much sense as some of the other destinations they serve one or two days a week…
Yes, what surprised me most was not the destination so much as the frequency. The only other (longhaul) destination that has a less that three day per week service is Seychelles which I guess makes sense as people would tend to go for a week/two weeks. Even the other new US destinations that BA launched (Nashville or New Orleans for example) started off with a three or four time weekly service.
I guess the difference with say Seychelles verus Charlston is that if someone was to search on ba.com for a flight to Charlston any day of the week it would display a one stop option whereas the Seychelles it only offers the two non stops per week.
Perhaps there is also an element of aircraft utilisation in the decision. There might just not be another 787 to offer say a a third weekly service.23 Oct 2018
I’ve dropped the last leg three times with no issue.
No contact from BA, granted the tier points and Avios of the sectors I flew.
I obviously did not check in any luggage. A friend of mine who had checked luggage and was doing a DUB-LAX via LHR deal asked the check in agent in LAX to only tag his bag as far as LHR on his return as ‘he had to drop something off in london’. Agent told him it wasn’t possible.in reply to: Advice from the regulars22 Oct 2018
BA flying to Hnl then on to Syd would be a great idea. The Syd Hnl route is usually sold out with QF HA and JQ. So extra traffic there alone. Not sure how well BA does Lhr to Syd. They manage an A380 to Sin return but only an old 777 on the other flight that extends to Syd. Lots of discount fares offered ex Syd too.Also Hnl would offer a more appealing stop over option than QF’s expensive 787 via Per. Bet HA will do it once their fleet is renewed.
The problem with the LHR-HNL-SYD idea is that it’s highly unlikely the US or Australian governments would give BA traffic rights between HNL and SYD. Although SIN SYD is a profitable route for BA it is far from one of the top performers. Mainly down to the aircraft required and high costs. It requires I think three aircraft just to maintain a daily frequency and takes many crew resources also.
1 user thanked author for this post.18 Oct 2018
With that new info, my each way long shot bets would be West Palm Beach, Jacksonville or Tallahassee.
Does BA fly to Atlanta ?
Back to the HNL option, I’d love to think that with clever marketing, it could be a great way to fly to OZ, a stop over option and a carry on flight similar to the BOAC days could work, especially if you think of all those pineapples and macadamia nuts in the belly (sorry about the pun) then it could be quid’s in route.
BA flies to ATL Canuck. It was ex LGW for years and years as it was one of the handful of routes forbidden to operate from LHR under Bermuda II which was in place until 2008. Along with I think Dallas and Houston. DL and CO were unable to operate from LHR with the two airline policy but secured the right of the LHR operating carriers not able to operate LHR to their hubs (ATL and IAH respectively).18 Oct 2018
Is the route likely to be from LGW (since OAK has been canned)? The only rumour I heard was LGW-SFO (Clearly not a new route though)
Could be. The comms never said ex LHR.
There is a rumour (I emphasise rumour) that the new destination will only be served 2 x weekly which would make me lean towards a leisure route. Guess we’ll find out soon.18 Oct 2018
It seems the scope for low cost longhaul is not unlimited.
Within the past year Icelandic loco WOW air launched four new routes to the US Midwest from it’s KEF hub – to St Louis, Cincinnati, Cleveland and Detroit. Of these four, from the end of October only one will continue – Detroit. Three of the four routes are being discontinued.
It will be interesting to see what the loco longhaul carriers networks look like in a few years time and whether there will be any consolidation.16 Oct 2018
It’s also not totally clear whether or not the figure covers SWF.
Norwegian uses SWF for its B737 MAX services but, as we have reported, some of these routes are being exed in the weeks/months ahead.
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Yes, it’s not made clear if they also include Stewart International numbers in the figures. The figures have been published by the Port Authority of New York and NJ and they operate JFK/EWR/LGA and Stewart.9 Oct 2018
I’m astonished by that.
I suppose its because Norwegian flies to New York from London and… Barcelona, Madrid, Paris (Charles de Gaulle), Paris (Orly), Rome, Amsterdam, Copenhagen, Stockholm, Oslo, Dublin, Edinburgh, Shannon and Bergen.
Yes I was too Tom. And couldn’t quite work it out in my head how. Until like you say, Norwegian flies from all over europe to the NYC area whereas BA/LH etc only fly from a few hubs.
I think Norwegian pack more passengers onto a 787 than BA a 747 also.
I’m certain BA would still carry many more passengers to the US overall than Norwegian. Or probably more than any non US airline (excluding the canadian/nearby country ones).9 Oct 2018
Martyn I believe it will be retrofitted on most aircraft although not the 747.
I was present at a staff event when AC was talking about the seat launch and he said BA was determined to not ‘fall into the Polaris trap’. He was referring to the way United media hyped their new seat while for a long time they were only flying around two aircraft with those seats and many customers had their expectations dashed.
So I’d assume the priority is to roll it out quickly.6 Oct 2018